CCure 9000 Systems Administrator

The ACI Group; Baltimore (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Referral bonus

Job summary

The ACI Group seeks a CCURE 9000 Systems Administrator in Baltimore, MD to support the university health system’s access control and security event platform. You will administer CCURE 9000, manage credentials and permissions, and coordinate upgrades with IT and vendors across campus locations.

Ideal candidates have a Bachelor’s in IT/CS and at least two years’ experience with CCURE 9000, Windows servers, and SQL Server, plus strong communication skills for collaboration with Public Safety and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (one year substituted by work experience).
• Minimum two years of relevant IT or electronic security systems experience including CCURE 9000 administration.
• Experience configuring CCURE 9000 personnel records, permissions, alarms, and events.
• Working knowledge of CCURE 9000 components (iSTAR controllers, readers, door hardware).
• Experience with Windows-based application servers and SQL Server.
• Ability to troubleshoot and coordinate escalation with IT teams or vendors.
• Strong communication and organizational skills for cross-team collaboration.

Responsibilities

• Administer, configure, maintain, and troubleshoot CCURE 9000 platform and clients.
• Manage personnel records, credentials, clearances, schedules, and operator privileges per policies.
• Configure doors, readers, controllers, alarms, events, and notifications.
• Monitor health and connectivity; diagnose access or security issues.
• Coordinate upgrades, licensing, firmware updates, and lifecycle activities.
• Collaborate with IT, database teams, and security vendors on services and backups.
• Develop and maintain reports on access activity and system events.
• Document root causes and escalate complex issues as needed.
• Follow change management and security documentation standards.

Skills

CCURE 9000

Windows Server

SQL Server

Networking

Communication

Education

Bachelor’s degree in IT/CS

Tools

CCURE 9000 Training

Job description

CCure 9000 Systems Administrator, Baltimore, MD

• Contract to Hire
• On-Site - Baltimore, MD
• NO THIRD PARTY RECRUITERS PLEASE! CANDIDATES MUST BE SELF-REPRESENTED.

Description

We are seeking a CCURE 9000 Systems Administrator to support and maintain the enterprise electronic access control and security event management platform for a local university health system.

This role is responsible for CCURE 9000 administration, configuration, troubleshooting, upgrades, access permissions, alarm and event configuration, reporting, and system reliability. The administrator works closely with Public Safety, university IT, facilities personnel, and security vendors to support secure building access, resolve technical issues, implement system changes, and maintain reliable operations across university locations.

Essential Duties and Responsibilities

• Administer, configure, maintain, and troubleshoot the CCURE 9000 platform and its administration and monitoring clients.
• Manage personnel records, credentials, clearances/access permissions, schedules, and operator privileges in accordance with approved university policies and authorization procedures.
• Configure and maintain doors, readers, controllers, alarms, events, notifications, and related system objects.
• Monitor application health and controller connectivity; diagnose and resolve issues affecting building access or security monitoring.
• Coordinate software upgrades, patches, licensing, controller firmware updates, and lifecycle activities with university IT and authorized security vendors.
• Work with server, database, and network teams to support application services, SQL Server connectivity, backups, recovery testing, and system performance.
• Support and troubleshoot existing integrations and data imports/exports; validate personnel and credential data for accuracy.
• Develop and maintain reports on access activity, alarms, system events, and configuration changes to support authorized operational and audit requests.
• Investigate incidents, review logs, document root causes and corrective actions, and **escalate** complex issues to the appropriate technical team or vendor.
• Plan, test, document, and implement production changes in accordance with change management and security requirements.
• Coordinate with Public Safety, facilities personnel, IT, and security integrators on new installations, building expansions, and access control changes.
• Maintain system documentation, configuration records, inventories, operational procedures, and support records.
• Provide user support, training, and practical guidance to Public Safety operators and other authorized users.
• Support continuity of mission-critical security operations, including after-hours maintenance and emergency troubleshooting as assigned.
• Maintain current knowledge of CCURE 9000, associated access control technologies, and relevant security practices.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field. One year of relevant education may be substituted for one year of required work experience, or one year of relevant professional-level work experience may be substituted for one year of required education.
• Minimum of two years of relevant experience in an information technology or electronic security systems environment, including hands‑on administration and support of CCURE 9000.
• Experience configuring and maintaining CCURE 9000 personnel records, credentials, clearances/access permissions, schedules, operator privileges, alarms, and events.
• Working knowledge of electronic access control components, including iSTAR controllers, card readers, door hardware interfaces, and input/output devices.
• Experience supporting Windows-based application servers and working with Microsoft SQL Server environments, in collaboration with infrastructure and database teams.
• Understanding of TCP/IP networking and the connectivity required between application servers, workstations, and access control devices.
• Ability to troubleshoot application, controller communication, credential, and access-related issues and coordinate escalation to IT teams or vendors when needed.
• Ability to follow change management, information security, and documentation standards while handling sensitive personnel and security information.
• Strong communication, customer service, and organizational skills, with the ability to work effectively with technical teams and Public Safety personnel.

Preferred

• Software House CCURE 9000 training or certification relevant to system administration or management.
• Experience supporting access control systems in a university, healthcare, or other large, multi-building environment.
• Experience with CCURE 9000 enterprise deployments and integrations with identity management, video management, visitor management, or other security systems.
• Familiarity with virtualized server environments, backup and recovery, high availability, and disaster recovery practices.

Please Note:

• Only those individuals selected for an interview will be contacted.
• No calls, inquiries, or Third-Party Vendors please.
• We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).
• $1000 Referral Bonus - www.aci.com.