CCTV/Store Detective - Retail

Prosegur Security USA, Inc; Burlington (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Prosegur Security USA, Inc. is hiring a Retail Store Detective in Burlington, MA to maintain a safe shopping environment and deter theft. The role involves patrolling, monitoring premises, and executing search procedures while ensuring customer and employee safety.

Expect to work full-time with flexible scheduling, earning a pay rate of $22.27 per hour. The position requires reliable transportation, ability to stand for long periods, and strong communication during incidents.

Qualifications

• Experience in loss prevention or security within a retail environment.
• Ability to monitor premises, document incidents, and report findings.
• Strong communication and situational awareness during emergencies.
• Reliable transportation and ability to stand for long periods.

Responsibilities

• Monitor CCTV to protect employees, assets, and brands.
• Communicate with security personnel and store leadership, documenting incidents.
• Patrol and monitor premises to prevent safety hazards and theft.
• Write DARs and investigate incidents.
• Assist customers and visitors professionally.
• Monitor for irregular activity and enforce policies.

Skills

Retail loss prevention

Customer service

Crisis awareness

Communication

Security procedures

Education

High school diploma or GED

Tools

CCTV security systems

Radio communications

Job description

Work for a company where your individual contributions are recognized and rewarded. We are always hiring professionals eager to exceed customer expectations! We're hiring a reliable, experienced, Retail Store Detective! The persons in this position will maintain a safe and secure environment for customers and co-workers by patrolling, monitoring premises, and performing search procedures. All positions require the ability to work retail store business hours. Regular attendance is expected, and schedules will be offered based on the business needs and availability.

Pay Rate: $22.27/hr

Schedules: FT & Flex positions available

Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Responsibilities:

• Alertly monitor CCTV cameras focused on protecting employees, assets, and brands. This position can remotely or directly support the prevention and apprehension of external and internal theft following company policies.
• Remain calm and communicate with on-site assets protection security, law enforcement, and store leadership, while professionally documenting and escalating incidents.
• Circulate among visitors, patrons, and employees to preserve order and protect property
• Guard, patrol, and monitor industrial or commercial premises to prevent safety hazards, theft, violence, or infractions of rules
• Enforce rules, regulations, policies, and procedures, and respond to emergencies requiring security assistance
• Write detailed narrative reports and maintain daily activity reports (DARs), including investigating and preparing reports on incidents
• Assist customers, employees, and visitors in a courteous and professional manner
• Monitor for irregular or unusual activity
• Secure facility and designated areas
• Enforce facility and company policies and procedures

Qualifications:

• Knowledge of the use of CCTV security systems and radio communications
• Previous retail loss prevention/asset protection, CCTV monitoring, security, customer service, or criminal justice experience is required
• Must possess high integrity, trust, accountability, and work ethic
• Effective oral and written communication skills
• High school diploma or GED equivalent
• Must have reliable transportation
• Ability to stand, sit, and/or walk for long periods
• Must be able to walk/run flights of stairs daily.
• Ability to think clearly during crisis or high-stress periods

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