CCM Platform Engineer

MetLife; Cary (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

A leading company is seeking a Platform Engineer to support Customer Communication solutions using Quadient Inspire. You will design and implement cloud infrastructure, optimize performance and security, ensuring best practices in a cutting-edge environment. Join a collaborative team dedicated to enhancing customer communications through innovative solutions, while benefitting from comprehensive health and wellness programs.

Benefits

Comprehensive health plan

401(k) with employer matching

Tuition assistance

Parental leave

Employee Assistance Program (EAP)

Qualifications

• Experience with Quadient Inspire and CCM tools.
• Scripting experience (Java, Python, Bash) is a plus.
• Experience setting up cloud applications.

Responsibilities

• Design and maintain the cloud infrastructure for CCM.
• Implement and optimize monitoring and security solutions.
• Develop robust CI/CD pipelines for deployment.

Skills

Cloud-based Integrations

Scripting

Security Best Practices

CI/CD Pipelines

Multi-channel output solutions

Tools

Quadient Inspire

Azure

AWS

SQL Studio

Postman

GitHub Co-Pilot

Job description

In this role, you will make an impact by supporting a suite of applications that utilize common architecture solutions to develop a common look and feel, meeting US Correspondence Standards for MetLife's customer communications. Customer Communication Management (CCM) is part of the US Technology Shared Services organization that facilitates strategic technology for document output design, generation, and delivery.

CCM Platform Engineer involves designing, developing, and implementing Customer Communication solutions using Quadient Inspire.

Key Responsibilities:

• The Platform Engineer will be responsible for designing, implementing, and maintaining scalable, reliable, and efficient cloud infrastructure and platform technologies that support Quadient's software development and delivery processes.
• Implement and optimize monitoring, logging, and observability solutions
• Collaborate with development teams to improve platform reliability, performance, and developer productivity
• Ensure security best practices are integrated into platform design and deployment
• Infrastructure provisioning and configuration management
• Develop and maintain robust CI/CD pipelines to support continuous integration and deployment
• Evaluate and recommend new technologies and tools to enhance platform capabilities
• Ensure CCM Infrastructure is setup with technology/upgrade fit to the latest trend in the Market.
• Participate in Application/Load testing to ensure environment readiness for Production Install.

Essential Business Experience and Technical Skills:

Required:

• Proven experience setting upCloud-based Integrations with Quadient Inspire and/or other CCM tools.
• Previous Scripting experience in Java, Python, Bash, or PowerScript is a plus.
• Experience setting up Quadient Designer or similar tools, interactive, Scalar, or Cloud applications for application development.

Preferred:

• Experience working on Azure and AWS cloud-based applications is a plus
• Exposure to tools like SQL Studio, Postman, GitHub Co-Pilot, Putty, WinSCP, etc.
• Knowledge of Additional CCM tools such as Documaker, xPression, Open Text, and Smart Comm could be beneficial.
• Knowledge to set up Batch/Real-time applications on the Quadient Environment for Correspondence delivery
• Experience in configuring multi-channel output solutions with Mail, E-Mail, SMS, Fax, etc. for Personalized customer communications
• Certification in Quadient or Customer Communication Management is a plus.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

The salary range for applicants for this position is $95,000 to $120,000.

Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces for 2024, as well as the 2025 Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.