CCM Platform Engineer

MetLife Cyprus; Cary (NC); Hybrid; USD 95,000 - 120,000; Full time

Job summary

A leading financial services provider is seeking a CCM Platform Engineer. This role focuses on enhancing customer communication solutions using Quadient Inspire while maintaining a scalable cloud infrastructure. The ideal candidate will possess significant experience in AWS or Azure cloud platforms along with a strong background in scripting. Benefits include comprehensive health coverage, retirement options, and a competitive salary.

Benefits

Comprehensive health plan

401(k) with employer matching

Paid parental leave

Continuing education assistance

Employee Assistance Program (EAP)

Qualifications

• Proven experience setting up Cloud-based Integrations with Quadient Inspire.
• Scripting experience in Java, Python, or Bash.
• Experience on Azure and AWS cloud-based applications is a plus.

Responsibilities

• Design, implement, and maintain cloud infrastructure for Quadient software.
• Optimize monitoring and logging solutions for better performance.
• Collaborate with development teams for improved platform reliability.

Skills

Cloud integrations

Java

Python

Bash

Education

Bachelor’s Degree in Engineering or related field

Tools

Quadient Inspire

SQL Studio

Postman

GitHub Co-Pilot

Job description

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Location(s)

• Posting Location: Cary, North Carolina
• Posting Location: Clarks Summit, Pennsylvania
• Posting Location: Greenville, South Carolina
  
  

City/Cities

Cary, Clarks Summit, Greenville

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

10%

Relocation Assistance Available

No

Posted Date

16-Jun-2025

Job ID

9728

Description And Requirements

Role Value Proposition:

In this role, you will make an impact by supporting a suite of applications that utilize common architecture solutions to develop a common look and feel, meeting US Correspondence Standards for MetLife's customer communications. Customer Communication Management (CCM) is part of the US Technology Shared Services organization that facilitates strategic technology for document output design, generation, and delivery.

CCM Platform Engineer involves designing, developing, and implementing Customer Communication solutions using Quadient Inspire.

Key Responsibilities

• The Platform Engineer will be responsible for designing, implementing, and maintaining scalable, reliable, and efficient cloud infrastructure and platform technologies that support Quadient's software development and delivery processes.
• Implement and optimize monitoring, logging, and observability solutions
• Collaborate with development teams to improve platform reliability, performance, and developer productivity
• Ensure security best practices are integrated into platform design and deployment
• Infrastructure provisioning and configuration management
• Develop and maintain robust CI/CD pipelines to support continuous integration and deployment
• Evaluate and recommend new technologies and tools to enhance platform capabilities
• Ensure CCM Infrastructure is setup with technology/upgrade fit to the latest trend in the Market.
• Participate in Application/Load testing to ensure environment readiness for Production Install.
  
  

Required

Essential Business Experience and Technical Skills:

• Proven experience setting up Cloud-based Integrations with Quadient Inspire and/or other CCM tools.
• Previous Scripting experience in Java, Python, Bash, or PowerScript is a plus.
• Experience setting up Quadient Designer or similar tools, interactive, Scalar, or Cloud applications for application development.
  
  

Preferred

• Experience working on Azure and AWS cloud-based applications is a plus
• Exposure to tools like SQL Studio, Postman, GitHub Co-Pilot, Putty, WinSCP, etc.
• Knowledge of Additional CCM tools such as Documaker, xPression, Open Text, and Smart Comm could be beneficial.
• Knowledge to set up Batch/Real-time applications on the Quadient Environment for Correspondence delivery
• Experience in configuring multi-channel output solutions with Mail, E-Mail, SMS, Fax, etc. for Personalized customer communications
• Certification in Quadient or Customer Communication Management is a plus.
  
  

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

The salary range for applicants for this position is $95,000 to $120,000.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces for 2024, as well as the 2025 Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$95,000 to $120,000

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Insurance

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