CBO Training Specialist - Full Time Days - Revenue Cycle

Henry Ford Health; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry Ford Health seeks a Training Specialist to identify needs, develop curricula, and create instructional content for all staff in the Customer Service/Insurance Recovery area. You will collaborate with leadership to maintain materials and assess effectiveness, while planning schedules and delivering sessions.

The role emphasizes EPIC experience, documentation excellence, and the ability to work autonomously with strong interpersonal and organizational skills in a healthcare revenue cycle

Qualifications

• Five years of experience in the training field.
• One year of curriculum development.
• Two years of experience in a customer service environment with leadership responsibilities.
• Healthcare revenue cycle experience preferred.
• EPIC experience preferred.
• Excellent documentation, verbal and written communication skills.
• Self-directed and self-motivated with strong interpersonal skills.
• Organizational and time management skills.
• Problem solving and decision-making ability.
• Ability to research, analyze, design, plan, organize, coordinate, implement, and follow-up materials.

Responsibilities

• Identify training needs in collaboration with leadership.
• Develop training curriculum for all employees.
• Serve as SME with Customer Service/Insurance Recovery leadership for materials and procedures.
• Design course content using needs assessments.
• Evaluate training impact with measurable criteria.
• Plan training schedules considering operational needs.
• Facilitate training sessions for Customer Service/Insurance Recovery staff.

Skills

Verbal communication

Written communication

Leadership

Organization

Time management

Coaching and counseling

Education

Bachelor's degree in Education or related field

High School Diploma

Tools

EPIC experience

Job description

General Summary

Work collaboratively with leadership to identify training needs. Develop a training curriculum for all new and existing employees. Utilize Customer Service/Insurance Recovery leadership as Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/CBO Insurance Recovery Department. Design course content, using information gained from requesting party through needs assessments. Evaluate the impact of delivered training programs by identifying criteria that can be used to assess the effectiveness of training. Plan training schedules considering operational needs. Facilitate training sessions for all Customer Service/Insurance Recovery staff directly or indirectly responsible for any customer/insurance recovery related activity.

Education/Experience Required

• High School Diploma. Bachelor's Degree in Education, Business Administration, or related field preferred.
• Five (5) years of experience in the training field.
• One (1) year of curriculum development.
• Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities.
• Prior experience in a healthcare revenue cycle position preferred.
• EPIC experience preferred.
• Excellent documentation skills.
• Excellent verbal and written communication skills.
• Self-directed and self-motivated.
• Strong interpersonal skills and discretion.
• Organizational and time management skills.
• Problem solving and decision-making ability.
• Demonstrated ability to research, analyze, design, plan, organize, coordinate, implement, and perform necessary follow-up as related to documentation and support materials.
• Coaching and counseling.
• Organization and planning.
• Leadership and management.
• Quality improvement.

Additional Information

• Organization: Corporate Services
• Department: CBO Insurance Recovery - HB
• Shift: Day Job
• Union Code: Not Applicable