CATERPILLAR SOFTWARE ANALYST

Carter Machinery Company, Inc; Princeton (WV); On-site; USD 2,825,000 - 3,733,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Job summary

Carter Machinery Co., Inc. in Princeton, WV (and Abingdon, VA) seeks a Caterpillar Software Analyst to manage and optimize the VisionLink platform for fleet management. You will onboard customers, train users, troubleshoot issues, manage subscriptions, and ensure accurate data flow to drive equipment productivity and reduce downtime.

The role requires familiarity with telematics, strong communication, and the ability to travel as needed. Competitive starting compensation applies by region.

Qualifications

• Familiarity with telematics, fleet management systems, or Caterpillar software systems.
• Strong interpersonal and communication skills for customer interaction and problem resolution
• Excellent time management skills with a proven ability to meet deadlines
• Must be able to analyze telematics data, identify trends, and present actionable insights
• Manage multiple customers, subscriptions, and troubleshooting tasks effectively
• Must be able to function well in a high volume and fast-paced environment
• Must have excellent driving record
• Must be willing to travel as needed, including overnight stays
• Promote a positive customer experience
• Uphold The Carter Way values (Integrity, Commitment, Excellence, Teamwork)

Responsibilities

• Manage, support, and optimize the use of VisionLink for equipment fleet management.
• Onboard customers and provide training on the platform.
• Troubleshoot issues and manage subscriptions.
• Ensure accurate telematics data flow and data integrity.
• Serve as liaison between clients, Caterpillar services, and internal teams to enhance productivity and reduce downtime.

Skills

VisionLink

Excel

CRM systems

Data analysis

Education

Associate's or Bachelor's degree in IT/Business/Construction Management

Job description

Join a Company That's Built to Elevate You.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Caterpillar Software Analyst

Location: Princeton, West Virginia; Abingdon, Virginia

Shift: 1st

Starting Compensation Range: Princeton region $20.51 - $25.78 per hour; Abingdon region $21.56 - $27.10 per hour

The Caterpillar Software Analyst is responsible for managing, supporting, and optimizing the use of Caterpillar's VisionLink platform for equipment fleet management. The individua in this role will onboard customers, provide training, troubleshoot issues, manage subscriptions, and ensure accurate telematics data flow. The Caterpillar Analyst acts as the primary liaison between clients, Caterpillar services, and internal teams to enhance equipment productivity and reduce downtime through data-driven insights.

Requirements for the Caterpillar Software Analyst position include:

• Familiarity with telematics, fleet management systems, or Caterpillar software systems
• Strong interpersonal and communication skills for customer interaction and problem resolution
• Excellent time management skills with a proven ability to meet deadlines
• Must be able to analyze telematics data, identify trends, and present actionable insights
• Manage multiple customers, subscriptions, and troubleshooting tasks effectively
• Must be able to function well in a high volume and fast-paced environment
• Must have excellent driving record
• Must be willing to travel as needed, including overnight stays
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:

• Experience with VisionLink platform, Microsoft Excel, CRM systems, and related software tools
• Associate's or bachelor's degree in information technology, Business, Construction Management, or a related field, or equivalent experience
• Experience with VisionLink is preferred

Physical Requirements:

• Regularly required to sit and talk or hear
• Frequently required to stand; walk and use hands to finger, handle, or feel
• Occasionally required to reach with hands and arms
• Periodically moving/pushing/transporting 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you’re looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.