Catering Supervisor

Delaware North at American Family Field; Milwaukee (WI); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

401(k)

Job summary

Delaware North Sportservice is seeking seasonal Catering Supervisors at American Family Field in Milwaukee, WI. You will train and supervise catering teams, ensure flawless event execution, and uphold brand standards across all spaces.

The role emphasizes guest service, leadership, and adherence to safety guidelines in a fast-paced venue environment. Weekly pay and growth opportunities accompany a comprehensive benefits package.

Qualifications

• Minimum of 1 year service experience in a hotel, full-service restaurant, catering facility, or club environment.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Good leadership and training skills; ability to teach others and delegate tasks.
• Good communication skills; ability to communicate with guests and share menu information.

Responsibilities

• Train and supervise catering associates and observe job performance.
• Ensure catering associates properly prepare events and conduct walk-throughs for issues.
• Ensure all food presentations and displays meet company standards.
• Ensure responsible alcohol service and report violations.
• Answer guest questions regarding food preparation, service, or billing.
• Resolve guest complaints with department manager assistance.
• Keep workstations, pantries, and storerooms clean and stocked; order replacements.
• Follow sanitation practices and Department of Health guidelines.

Skills

Guest service

Leadership

Training

Communication

Detail oriented

Inventory

Bartending license

Job description

The opportunity

Delaware North Sportservice is searching for seasonal Catering Supervisors to join our team at American Family Field in Milwaukee, Wisconsin. As Catering Supervisor, you will work under the direction of the department manager to ensure effective operations of all event spaces, including training and supervision of catering team members. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$15.00 – $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Train and supervise catering associates and observe job performance.
• Ensure catering associates properly prepare catered events for guests; conduct walk‑throughs to check for any issues.
• Ensure all food presentations and displays meet company standards.
• Ensure responsible alcohol service and report any violations.
• Answer guest questions regarding food preparation or ingredients, service, or billing.
• Resolve guest complaints, with the assistance of the department manager.
• Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensure replacement stock is ordered.
• Ensure all sanitation practices are used and Department of Health guidelines are followed.
• Ensure specifications and requests of each catering order/event are communicated and executed effectively.
• Lead catering associates by example – this is a hands‑on role.
• Thoroughly complete all event set‑up and breakdown responsibilities within timelines provided.
• Responsible for the oversight of day‑to‑day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on‑site management.
• Perform day‑to‑day assignments in addition to oversight duties.
• Perform other duties as assigned.

More about you

• A minimum of 1 year of service experience in a hotel, full-service restaurant, catering facility, or club environment
• Excellent guest service skills
• Detail‑oriented with strong organizational skills
• Ability to work accurately, efficiently, and courteously in a high‑pressure environment
• Good leadership and training skills; ability to teach others as well as delegate tasks
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences
• Able to follow job procedures and manager instructions
• Basic math skills; ability to accurately account for inventory
• Must be able to obtain a City of Milwaukee Bartending License

Physical requirements

• Ability to lift up to 40 pounds for set‑up, service, and clean‑up
• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand
• Ability to work in variable temperatures

Shift details

• Days
• Evenings
• Holidays
• Weekends