Catering/Special Events Manager | OWC

ASM Global; New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Legends Global is seeking a Catering / Special Events Manager for One World Observatory in New York. You will oversee all aspects of planning and executing premier events, partnering with sales, culinary, operations, and venue teams to ensure flawless guest experiences.

You’ll manage timelines, staffing, menus, and vendor coordination, while developing SOPs and mentoring catering staff. A hospitality-focused background and keen attention to detail are essential.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–6 years of progressive catering/event management experience.
• Experience with budgeting, P&L, and financial reporting.
• Strong communication, leadership, and organizational skills.

Responsibilities

• Oversee planning and on-site execution of catering and events.
• Coordinate with sales, culinary, operations, IT, and security teams.
• Manage timelines, floorplans, staffing, rentals, and vendors.
• Lead menu development, tastings, and service styles with clients.
• Support post-event reporting and team development.

Skills

Client relations

Leadership

Organizational skills

Budgeting

Event management

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

Adobe Photoshop

Tripleseat

Social Tables

Prism

Canva

Figma

Job description

THE ROLE: Catering / Special Events Manager– OWC

LOCATION: New York, NY

ABOUT LEGENDS GLOBAL

Legends Global is the premier partnertothe world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale,expertise, and connectivity to help our partners grow. The Legends Global Way guides how weoperate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Role

The Catering & Special Events Manager for Well&by Durstis an experienced hospitality professional with a passion for exceptional guest experiences, food & beverage, and event / banquet execution. This roleis responsible foremanning all aspects ofspecial eventsfrom client planning through on-site execution whilemaintainingthe highest standards of service, organization, and operational excellence.

About the Project/Venue

One World Observatory, positioned atop One World Trade Center, offers360-degree views of the New York skyline from the tallest building in the Western Hemisphere.Visitors are invited starttheirjourney to the top in theSkyPod™Elevatorsthat depictthe rise of NYC in just47 seconds, experience the sights and sounds of the city in the SeeForever™Theater or discover something new from the Observatory’s team of tour guides at City Pulse.The spacealsofeaturesONE Dine, a view restaurantand bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space,ASPIREat One World Observatory, offers9,000 square feetof private event space with unparalleled views for up to 450 guests.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Serve as the primary point of contact for clients throughout the event planning and execution process

• Collaborate closely with the Event Sales team to ensureaccurateand successful event execution

• Manage all eventlogisticsincluding timelines, floorplans, menus, staffing, rentals, and vendor coordination

• Lead food & beverage planning with clients including menu development, tastings, and service style coordination

• Attend weekly event and hospitality leadership meetings

• Partner with internal departments including Culinary, Operations, Engineering, IT, Security, Cleaning, and Loading Dock teams to ensure seamless execution

• Oversee event load-in, event operations, and load-out, including leading pre-event meetings

• Manage ordering and inventory of event equipment,smallwares, disposables,foodand beverages

• Coordinate preferred vendors and ensure all required insurance and compliance documentation is collected

• Deliver exceptional guest experiences bymaintaininghigh service standards and anticipating client needs

• Support financial reporting including event P&Ls, projected sales, and post-event recaps

• Assistwith interviewing, onboarding, training, and retention of catering team members.

• Develop and implement SOPs to improve operational efficiency and service consistency

• Partner with Operations and Engineering teams tomaintainevent spaces and venue standards

• Stay current on hospitality and event trends to support innovative event experiences, service styles, and menu offerings

• Ensure adherence to health, safety, and cleanliness standards

• Performadditionalduties as assigned by leadership

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

To perform this role successfully, the candidate must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilitiesrequired:

• Bachelor’s degree in Hospitality Managementor a related field preferred.

• Three (3) to six (6) years of progressive management experience in catering, banquets,special events, or hospitality.

• Proven ability to manage multiple events and priorities in a fast-paced environment

• Experience with financial reporting, budgeting, andevent P&Lmanagement.

• Excellent communication, leadership,delegationand organizational skills.

• Meticulous organizational skills with exceptional attention to detail.

• Highly proficient in computer applications with preferred experience in platforms such as Microsoft Office Suite, Adobe Photoshop,Tripleseat, Social Tables or Prism, Canva, Figma, and scheduling software/applications.

• Familiarity with P&L reporting andfinancial managementpractices.

• Consistent commitment to exceeding guest expectations.

• Extensive knowledge of upscale food and beverage preparation and ingredients, banquet service standards, client / guest relations, and professional etiquette.

• Knowledge of fine dining table settings and service, synchronized services, service equipment and printed menu design.

• Proven experience managing high-end catering, hospitality, orspecial eventswith corporate and social clientele.

• General knowledge of competitive markets.

• Willingness to work extended hours and flexible shifts including mornings, nights,weekendsand holidays.

• Practice safe work habits, follow all safetypolicies and proceduresand regulations, complete company-wide safetytrainingandadditionaljob specific safety training.

KEY LEADERSHIP ATTRIBUTES

• Supervise and direct catering event staff to ensure successful execution of all events

• Conduct performance coaching, provide ongoing feedback, and support professional development initiatives for team members.

• Create and manage staffing schedules and event assignments to ensureappropriate coverageand operational efficiency.

• Enforce company policies, service standards, safety procedures, and performance expectations while addressing employee relations issues as needed.

• Lead pre-event briefings and post-event reviews, providing direction, accountability, and continuous improvement opportunities for the event team.

WORK ENVIRONMENT & TRAVEL

Location:On-site(One World Observatory, NYC)

At Legends Global, our people power every success.You’llwork alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. Ifyou’redriven tooperateat the highest level, build with purpose, and help partners win on the biggest stages,you’llthrive here.

COMPENSATION

Annual salary of $65k - $70k annually, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k).