Catering Service Manager

Puff 'n Stuff Catering and Events; Tampa (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Catering Service Manager to lead a dynamic team in providing exceptional service at events. This role involves overseeing staff, managing event logistics, and ensuring customer satisfaction. The ideal candidate thrives in a fast-paced environment and is passionate about food and service. Join a company that values creativity, quality, and dedication, and make a significant impact in the catering industry. If you are a motivated leader with a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Proven leadership skills with a focus on customer service excellence.
• Experience in event management and staff training.

Responsibilities

• Lead and manage service staff for events, ensuring operational excellence.
• Train new hires and develop training materials for staff.

Skills

Leadership

Customer Service

Event Management

Training and Development

Communication

Education

High School Diploma

T.I.P.S Certification

Serve Safe Certification

Tools

Nowsta

Job description

JOB TITLE: Catering Service Manager

LOCATION: Tampa

REPORTS TO: Director of Operations

About Puff 'n Stuff Catering & Events

Are you a dynamic leader with a passion for food, customer service, and operational excellence? Do you thrive in a fast-paced environment where creativity and trust are at the heart of everything you do? If so, we want you to join our team as a Catering Service Manager at Puff ‘n Stuff, a premier catering company dedicated to delivering exceptional experiences.

The Catering Service Manager (CSM) is the Department Leader for the service side of the catering operation. The CSM will lead a team of supervisors, servers, bartenders, event chefs, and other service roles to execute the events as detailed in the Special Event Order (SEO).

Catering Service Manager Essential Functions

• Employee Management
  • Interview and hire
  • Orientations
  • Performance Review
    • Reviews opportunity for growth and provides supervisory feedback
    • Provides employee feedback and assists with performance evaluation
    • Sets and maintains expectations for all service staff members
    • Provide performance feedback to service team members and report any pertinent feedback to Director of Operations
  • Counseling
  • Terminations
• Training
  • New hire training
  • Training materials and methods
    • Creates and develops training materials
    • Reviews and revises SET training manuals, by position and reintroduces to the current team as well as new team members
    • Creates brochures, develops multimedia visual aids, and creates training presentations
    • Evaluates company needs and plans training programs accordingly
    • Implements tools for testing and evaluating employees
  • Functional
    • Supervises and conducts functional on-the-job training for new and tenured staff
  • Service Styles
    • Educates service team on new service styles
• Scheduling
  • Schedule / Oversee Scheduling
    • Schedule service team in Nowsta, based on labor sold per event
    • Create and adhere to event-based budgets for the service team
    • Develop strategic plans to manage labor by empowering Supervisors to make staffing cuts based on event need
  • Payroll Approvals
    • Review and approve all staff hours and adhere to scheduling hours within allocated labor limits
  • Time clock adjustments
• Event Management
  • Prepare and Plan
    • Attend weekly Production Meetings to discuss upcoming events
    • Review staffing needs based on Sales recommendations for events
    • Review/create logistical plans and steps of service for special events
    • Schedule meetings with Supervisors and Lead Event Chefs to discuss logistical plans and steps of service when warranted
    • Communicates event staff to Special Event Planners
    • Distributes SEOs to Supervisors and Lead Event Chefs
  • Event Load Outs
    • Regularly provides support and guidance for the service team during event load outs
  • Attend/Oversee
    • Visit key events to check in with the service team, observe, and train
  • On the Job Training
  • Communication between Client/Sales/Supervisor and Lead
• Administrative
  • Builds and maintains solid interdepartmental communication
  • Partners with HR to assure staff is prepared for daily needs
  • Develops action plans based on observations, customer survey results, and customer feedback
  • Assists with the development of strategic plans and implementation of company policies
• Adhere to, monitor, and enforce all company policies and procedures
• Training, coaching, motivating, and disciplining staff; documenting as needed
• Provides feedback for the Operations and Sales teams
• Ensure service needs are being met
• Performs additional supervisory duties as necessary
• Always exhibits a neat and clean appearance consistent with a professional image
• Exhibits professionalism in speaking with employees, peers, and management
• Interact with clients, guests, and other vendors to provide friendly and superior service
• Represent Puff 'n Stuff Catering's core values of Quality, Dedication, and Creativity.
• May be indoor or outdoor setting
• Varied weather conditions are expected
• Varying schedule to include holidays, weekdays, weekends, and extended hours based on the needs of the business
• Ability to regularly lift, move, and carry up to 50lbs. Daily workload may include the unloading/loading of necessary equipment for events as needed.
• Be able to pass background check
• Speak English fluently and be able to write basic English
• Reliable transportation to and from locations throughout Central Florida
• Must work well in teams, as well as alone, and be able to work with minimal supervision
• Have a clear understanding of state and company regulations when serving alcohol
• T.I.P.S certified a plus, or able to obtain within 60 days of application
• Serve Safe certification