Catering Sales & Services Manager

Pyramid Global Hospitality; Captiva (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Catering Sales & Services Manager in Captiva, Florida. This role is essential for driving catering revenue and ensuring the successful execution of various events, including meetings and weddings.

The ideal candidate will possess strong communication skills and significant experience in hospitality and event management. Responsibilities also include maintaining relationships with clients and event planners, ensuring all details are attended to for a flawless event execution.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in hospitality, catering, events, or hotel operations preferred.

Responsibilities

• Respond to inquiries regarding catering services and event bookings.
• Coordinate and execute group meetings, conventions, and special events.
• Maintain strong relationships with clients and event planners.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Customer-service oriented with a hospitality mindset

Proficiency in Microsoft Office (Word, Excel, Outlook)

Ability to learn and utilize sales and catering systems such as Delphi

Education

High school diploma or equivalent

College degree in Hospitality Management, Business, or related field preferred

Job description

What You Will Have An Opportunity To Do

The Catering Sales & Services Manager plays a critical role in driving catering revenue while ensuring the seamless planning and execution of meetings, conventions, weddings, and special events. This position is responsible for generating new business, converting inquiries into confirmed events, cultivating strong client relationships, and coordinating all event details from initial booking through successful execution. Working closely with clients, event planners, and resort operational teams including Banquets, Culinary, Audio‑Visual, and outside vendors, the Catering Sales & Services Manager ensures every event is delivered with exceptional attention to detail and the highest standards of hospitality. This role contributes directly to resort revenue growth through strategic selling, upselling opportunities, and outstanding guest service.

Key Responsibilities

• Respond to telephone, email, and walk‑in inquiries regarding catering services and event bookings.
• Assist in selling catering services and converting inquiries into confirmed events.
• Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail.
• Create detailed event orders, production timelines, and execution plans.
• Identify upselling opportunities to enhance the guest experience and drive additional revenue.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate and collaborate with internal staff event logistics with operational teams including Banquets, Culinary (Executive Chef), Audio‑Visual, Equipment rentals, Event vendors.
• Ensure all event details are communicated clearly and executed according to client expectations.

Administrative & Operational Support

• Maintain accurate and organized sales files and electronic documentation.
• Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.
• Support revenue generation by recommending strategies to attract new market segments, increase average checks, enhance catering menus and offerings, and provide feedback to the Director of Catering regarding potential profit improvement opportunities.

Guest Experience & Service Excellence

• Maintain a high level of professionalism and service when interacting with guests and clients.
• Ensure events are executed to South Seas standards of hospitality and service.
• Remain attentive, courteous, and helpful to guests always.

Safety & Compliance

• Follow all workplace safety standards.
• Report on unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

What are we looking for?

Qualifications

Education & Experience:

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations preferred.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer‑service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug‑free workplace.