Catering Sales & Services Manager

BENCHMARK; Myrtle Beach (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

BENCHMARK, located in Myrtle Beach, SC, is seeking a Catering Sales & Services Manager responsible for driving catering revenue and ensuring seamless execution of meetings, conventions, and special events.

The ideal candidate will have 1–2 years of experience in hospitality, strong communication skills, and proficiency in Microsoft Office. This role offers an opportunity to influence guest experiences positively and collaborate with various teams to ensure high standards are met.

Qualifications

• 1–2 years of experience in hospitality, catering, events, or hotel operations.
• Ability to learn and utilize sales and catering systems.
• Customer-service oriented with a hospitality mindset.

Responsibilities

• Drive catering revenue and ensure seamless planning of events.
• Respond to inquiries regarding catering services and event bookings.
• Coordinate and execute all group meetings and special events.
• Create detailed event orders and execution plans.

Skills

Communication skills

Organizational abilities

Customer service

Proficiency in Microsoft Office

Education

High school diploma / equivalent

College degree in Hospitality Management or Business preferred

Tools

Delphi sales and catering system

Job description

The Catering Sales & Services Manager at South Seas, part of Pyramid Global Hospitality’s portfolio, is responsible for driving catering revenue and ensuring seamless planning and execution of meetings, conventions, weddings, and special events.

Key Responsibilities

• Respond to telephone, email, and walk‑in inquiries regarding catering services and event bookings.
• Assist in selling catering services and converting inquiries into confirmed events.
• Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail.
• Create detailed event orders, production timelines, and execution plans.
• Identify upselling opportunities to enhance the guest experience and drive additional revenue.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Collaborate with internal staff and operational teams—including Banquets, Culinary (Executive Chef), Audio‑Visual, equipment rentals, and event vendors—to ensure all event details are communicated and executed according to client expectations.
• Maintain accurate and organized sales files and electronic documentation; ensure all event information is properly recorded within the property’s sales and catering system.
• Monitor event details to ensure compliance with resort policies and procedures.
• Support revenue generation by recommending strategies to attract new market segments, increase average checks, enhance catering menus and offerings, and provide feedback to the Director of Catering regarding profit‑improvement opportunities.
• Maintain a high level of professionalism and service when interacting with guests and clients, ensuring events are executed to South Seas standards of hospitality and service.
• Follow all workplace safety standards and report unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

Qualifications

• High school diploma or equivalent required; college degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer‑service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.

Equal Employment Opportunity

The Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.