Catering Sales Manager

HHM Hospitality; Silver Beach (MA); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Quarterly incentive up to 20%

Job summary

Sea Crest Beach Resort, part of HHM Hotels, is seeking a Catering Manager to develop and service social catering programs, including weddings and in-house events. You will drive guest satisfaction and upsell pricing across season and demand, building repeat business with clients and internal partners.

You will coordinate with the DOC and operations teams, plan tasting events, prepare BEOs, and manage deposits to ensure full payment prior to events.

Qualifications

• In-house event and hotel experience preferred.
• Weddings experience strongly favored.

Responsibilities

• Detail and service social catering events, including weddings and in-house events.
• Upsell menu enhancements to maximize revenue.
• Serve as main contact during events and coordinate with internal teams.
• Plan and execute wedding tasting events with DOC.
• Manage deposits and ensure payment prior to events.
• Record activities and follow up with clients to ensure proper next steps.

Skills

Wedding experience

Guest relations

Education

High School diploma or equivalent

Job description

Overview

Seacrest Beach Resort

Job Description: Catering Manager

Year Round

Salary Range $60-$68 based on experience

Quarterly Incentive - up to 20%, after first 90 days of employment

Responsible for detailing and servicing Social Catering opportunities, including Weddings, Inhouse Events, and others as Directed by the DOC with support from the DOSM. Manage experiences to exceed guest satisfaction for every event every time. Achieve personal and team financial goals through upselling pricing on season and/or demand, and building relationships for repeat business when applicable. Showcase and promote all outlets and hotel features to all previous, current and potential clients.

Below is a partial list of activities and responsibilities associated with this position. Note that at any time these may be revised by the DOSM or GM at any time as business or clients’ needs dictate.

Your Growth Path: Director of Catering / Group Sales Manager

Your Focus:

• Continue to solidify Sea Crest Beach Resort’s reputation as a premier and sought after wedding & events location through well executed programs, positive word of mouth, and prospecting (when appropriate with existing customers).
• Use a variety of techniques to build rapport with both internal and external clients.
• Ensure that all terms and conditions satisfy the client's expectation while simultaneously ensuring consistent and correct information is communicated to our Operational partners.
• Maximize opportunities for Wedding Revenue by upselling menu enhancements.
• Utilize Delphi to record and track all activities and communications with clients to secure proper and professional follow up, next steps etc.
• Conduct walking sites and act as main point of contact during event as requested by the client.
• Through utilization of hotel communication tools such as Group Resume and BEO. Attend these meetings as directed by DOC.
• Plan and execute Wedding Tasting Event in conjunction with DOC.
• To ensure clients’ needs and requests are being met, complete Resumes and BEO’s accurately to provide detailed information regarding food and beverage events, outlet and activities department’s needs, rooming list requests, housekeeping requirements, billing details and deposits.
• Responsible for deposit management and to obtain payment in full prior to an event.
• Perform other duties as requested by management.

Your Background and Skills:

• High School diploma or equivalent preferred.
• Previous hotel and or event experience required.
• Focus on wedding experience.

Work Environment and Context:

• Work schedule varies and will include working on holidays, weekends as required by group events.
• Required to walk frequently for events, lift up to 20 pounds, bend, reach, use hands and fingers to operate the keyboard.

What We Believe:

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.