Catering Sales Manager - Lead Events & Client Relations

Concert Golf; Tampa (FL); On-site; USD 65,000 - 70,000; Full time

Job summary

Concert Golf is seeking a Catering Sales Manager to work within the Catering Operations of the Food & Beverage department in Tampa. They will assist the Director of Catering Sales and oversee operations in their absence.

The successful candidate will demonstrate ownership, integrity, and a commitment to elevating our catering services. Responsibilities include client inquiries, menu questions, and coordinating with other departments to deliver exceptional events.

Qualifications

• At least two years experience in catering operations.
• Customer service experience in a hotel or country club.
• Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
• Exceptional organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
• Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• Must be available to work nights, weekends, and Holidays.

Responsibilities

• Answer questions about menu items regarding the preparation method, ingredients, portion size, and side items.
• Understands the layout of rooms and the sales for the catering facilities.
• Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
• Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
• Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Maintains daily, well-documented sales information, resulting in superior accountancy service and increased revenues.
• Prompts follow up on all customer calls and requests in an efficient manner within the Catering Operations of the Food & Beverage department.
• Coordinate with other departments regarding client requests regarding the BEO process.
• Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
• Communicates openly and honestly with all others in the organization.
• Always communicate respectfully.
• Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
• Participate actively in the department team and all staff meetings.
• Stay informed by reading all communications from the F&B Director and Director of Catering Sales.
• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes the initiative to identify, report and resolve problems before they escalte.
• Operates with a sense of teamwork; incorporates into the daily job.
• Provides a positive model for co-workers, serves as a role model and leads by example.
• Always maintain a professional appearance.

Skills

Customer service

Communication skills

Professionalism

Organization

Teamwork

Hospitality focus

Microsoft Office

Tools

Microsoft Excel

POS systems

Catering programs

Job description

Concert Golf is seeking a Catering Sales Manager to work within the Catering Operations of the Food & Beverage department in Tampa. They will assist the Director of Catering Sales and oversee operations in their absence.

The successful candidate will demonstrate ownership, integrity, and a commitment to elevating our catering services. Responsibilities include client inquiries, menu questions, and coordinating with other departments to deliver exceptional events.