Catering Sales Manager - Conrad Los Angeles

Hilton Worldwide, Inc.; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Join Hilton as a Catering Sales Manager for the Conrad Los Angeles, focusing on the Social and Corporate market segments. You will build customer relationships, negotiate contracts, and oversee event logistics, ensuring exceptional service and experience for guests in a luxurious setting.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan with company match

Employee stock purchase program

Career growth and development opportunities

Recognition and rewards programs

Qualifications

• Minimum of 2 years of experience in sales, catering sales, or convention services.
• Experience in luxury or 5-star property preferred.
• Knowledge in food and beverage menu development.
• Knowledge in banquet and event etiquette, guest relations.

Responsibilities

• Develop market segment(s) and build customer relationships.
• Negotiate business through proposals and contracts.
• Manage customer relationship and events logistics.
• Provide direction and supervision to team members for events.

Skills

Sales

Customer Relationship Management

Negotiation

Event Production

Job description

Join us as a Catering Sales Manager and be a part of the newest luxury hotel in downtownLA,Conrad Los Angeles!Aspart of the billion-dollarThe Grand LAproject, this is the 7^thConradHotel in the U.S. and the 1^stin California.

Located in the most exciting state-of-the-art development to come to DTLA, this luxurious 28-story hotel will have over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, over 16,000 square feet of event space, and 6 food and beverage outlets. This includes a signature restaurant & bar, a signature bar, rooftop restaurant, lobby bar, pool, and in-room diningall in partnership with Chef Jose Andres' award-wining restaurant group,Jose Andres Group.

Want to learn more?Instagram,Facebook

As a Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business.

In this role, you willfocus on the Social and Corporate market.

The ideal candidatewill have the following qualifications:

• Minimum of (2) years of experience in sales, catering sales or convention services.
• Experience working in a luxury or 5-star property preferred.
• Knowledge in food and beverage menu development.
• Knowledge in all areas of banquet and event etiquette, guest relations and service standards.

What will I be doing?

As a Catering Sales Manager, you would be responsible for soliciting, securing and responding to customer inquiries regarding the purchase of food and beverage and use of event facilities in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Solicit, secure and respond to customer inquiries regarding the purchase of food and beverage, rental of event facilities and purchase of ancillary services from the hotel
• Host and entertain clients, conduct property tours, promote facilities and services and draft contracts
• Communicate with and provide direction and supervision to team members to execute catering events
• Respond to special guest requests in a timely, friendly and efficient manner
• Manage customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution.
• Represent the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreements with vendors.
• Provide support to Sr. Catering Managers and Director of Catering in planning and on site execution of large events.
• Assist in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Directly assist customers as necessary, which may require moving of up to 20lbs.
• Audit customer checks and department charges and files to ensure accuracy.
• Supervise staff in creation and distribution of accurate written materials.
• Ensure that contracts, menus, letters and reports are completed according to Hilton standards and policies.
• Re-book functions and follow-up with customers by sending a thank you.
• Compile Food and Beverage post event report.
• Perform other duties and responsibilities as assigned or required.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $75,000 – $85,000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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