Catering Sales Manager

BENCHMARK; United States; On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plan

Paid time off

Employee perks

Job summary

BENCHMARK is seeking a Sales and Catering Associate at DoubleTree by Hilton Hotel Manchester Downtown. The role involves responding to inquiries about catering services, assisting in event bookings, and maintaining relationships with clients to ensure satisfaction.

Ideal candidates should have a high school diploma, hospitality experience, and strong communication skills. The position offers comprehensive benefits, including health insurance and a retirement plan, as part of Pyramid Global Hospitality.

Qualifications

• 1–2 years of experience in hospitality, catering, events, or hotel operations required.
• Ability to learn and utilize sales and catering systems such as Delphi.
• Working occasional Saturday or Sunday required.

Responsibilities

• Assist in selling catering services and converting inquiries into confirmed events.
• Maintain strong relationships with clients and event planners.
• Prepare catering contracts, proposals, and supporting documentation.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Customer-service oriented

Proficiency in Microsoft Office (Word, Excel, Outlook)

Sales experience

Education

High school diploma or equivalent

College degree in Hospitality Management, Business, or related field

Tools

Sales and catering systems (Delphi)

Job description

Job Overview

Position: Sales and Catering Associate at DoubleTree by Hilton Hotel Manchester Downtown, part of Pyramid Global Hospitality.

Key Responsibilities

• Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
• Assist in selling catering services and converting inquiries into confirmed events.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate event logistics with operational teams (Banquets, Culinary, Audio–Visual, Equipment rentals, Event vendors).
• Ensure all event details are communicated clearly and executed according to client expectations.
• Maintain accurate and organized catering sales files and electronic documentation.
• Ensure event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.
• Support revenue generation by recommending strategies to attract new market segments, increase average checks, enhance catering menus and offerings, and provide feedback on profit improvement opportunities.
• Maintain a high level of professionalism and service when interacting with guests and clients.
• Ensure events are executed to Saddlebrook’s standards of hospitality and service.
• Follow all workplace safety standards and report unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

Qualifications

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer‑service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.
• Strong computer skills required.
• Previous sales experience required.
• Working occasional Saturday or Sunday required.

Compensation and Benefits

Actual compensation packages are based on a wide array of factors including skill set, years and depth of experience, certifications, and specific office location. Benefits include comprehensive health insurance, retirement plan, paid time off, and other employee perks offered by Pyramid Global Hospitality.

Equal Opportunity Employer – Pyramid Global Hospitality is an equal opportunity employer and celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.