Catering Sales Manager

Hilton Richmond Downtown; Richmond (VA); On-site; USD 58,000 - 73,000; Full time

Job summary

A leading hospitality company is seeking a Catering Sales Manager for their Richmond location. This role entails driving sales efforts for meetings and events, maintaining customer satisfaction, and managing relationships to ensure the successful execution of catered events. Ideal candidates will possess a college degree and demonstrate strong communication and negotiation skills. This position offers opportunities to excel in the hospitality industry within a supportive environment.

Qualifications

• College degree with related experience.
• Experience in coordinating weddings and social events preferred.
• Ability to work as part of a team. Strong desire to deliver high-quality customer service.

Responsibilities

• Assist the sales team in achieving and exceeding budgeted goals.
• Build and strengthen relationships with existing and new accounts.
• Negotiate catering sales contracts and ensure execution of events.

Skills

Strong verbal and written communication skills

Negotiation skills

Organizational skills

Customer service orientation

Detail-oriented

Education

College degree

Tools

Microsoft Office

Delphi

Job description

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At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

Job Title:Catering Sales Manger

Department: Sales and Marketing

Supervision Exercised:N/A

Supervision Received:Director of Sales and Marketing or Director of Sales

JOB SUMMARY

The Catering Sales Manager has the responsibility for the sales efforts and execution of meetings and events space held in the hotel.

The Catering Sales Manager will assist the sales team in meeting or exceeding the hotel’s budgeted financial targets.The Catering Sales Manager is also responsible for meeting assigned monthly sales goals.

MINIMUM REQUIREMENTS

Education

College degree with related experience.

Experience

Skills and Knowledge

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Must be able to read, write, and understand English.

Excellent verbal and written communication skills, including leading and participating in formal presentations.

Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal.

Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment.

Strong computer skills. Microsoft Office, Delphi, and other programs for this position.

Ability to work as part of a team.

Strong desire to deliver high-quality customer service.

Detail-oriented and organized as it pertains to accuracy and efficiency.

Good personnel and management, and organizational skills.

Knowledge of catering food and beverage service

Knowledge of event setups and audio-visual equipment

Experience in coordinating weddings and social events is preferred

JOB DUTIES

Assist the sales team in achieving and exceeding budgeted goals in food, beverage, and room rental revenue, profit, and occupancy for the total hotel.

Effectively communicate with the Director of Revenue and/or Director of Sales to review opportunities that impact revenue goals.

Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s).

Build and strengthen relationships with existing and new accounts to enable future bookings.Activities include sales calls, entertainment, trade shows, etc.

Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads.

Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.

Arrange site inspections of the hotel for new accounts.

Maintain accurate sales records in the hotel sales system to provide a complete history, ensure future and current quality of service, and enhance future prospects.

Respond to all sales inquiries within 24 business hours.

Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

Responsible for negotiating catering sales contracts and the implementation and set up as required.

Actively and creatively upsell each catering event to maximize revenue.

Analyze historical, current, and future hotel/market trends and develop strategies to maximize function space occupancy through creative and selective selling.

Assist in the development of the annual budget and quarterly owner reviews.

Participate in management meetings to discuss the budget and forecast.

Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction.

In partnership with the General Manager and Food and Beverage Team, create and enhance menus for clients as needed.

Review all banquet event orders and the daily/weekly reports to ensure accuracy.

Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations, and other services as requested by the client; assures that all requirements are communicated and completed to the client’s specifications.

Liaison between the Banquet staff and GM to ensure timely communication of client needs.

Supervise the execution of banquet events, which may include working on weekends, evenings, or holidays.

Participate in the hotel's weekly staff meeting, if applicable.

Other duties as assigned.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality

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