Catering Operations Manager

Restaurant Associates; New York (NY); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Life Insurance

Job summary

Restaurant Associates is hiring a Catering Operations Manager in New York, NY. The role leads catering service delivery, trains and directs the team, and partners with culinary, procurement, and marketing to elevate guest experiences.

The position emphasizes hospitality, safety, and financial accountability while managing daily operations and HR activities. Strong communication and leadership skills are essential for success in this fast-paced environment.

Qualifications

• Minimum of 3 years food service, catering and/or multi-unit management experience.
• Excellent written and verbal communication skills.
• Proven track record of leadership and team development.
• Passion for hospitality, food trends, and creating engaging guest experiences.

Responsibilities

• Oversee daily catering operation and service quality.
• Manage administrative tasks including scheduling, HR, and safety compliance.
• Drive cross-functional coordination with culinary, procurement, marketing, and operations teams.
• Coach, train, and appraise team members; lead associate reviews and disciplinary actions as needed.
• Ensure labor resources are aligned with demand and financial accountability.

Skills

Leadership

Communication

Coaching

Team development

Time management

Education

Bachelor's degree or equivalent

Job description

We are hiring immediately for a Catering Operations Manager position

Locations: New York, NY

Schedule: Monday - Friday

Pay Range: $ $72,000 – $85,000 Annually

Restaurant Associates

We are hiring immediately for a Catering Operations Manager position

Locations: New York, NY

Schedule: Monday - Friday

Pay Range: $ $72,000 – $85,000 Annually

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation\'s most prestigious museums, performing arts centers and corporations!Voted Glassdoor\'s Employee Choice Awards- Best Places to work This is R/A !

Background to role: The Client Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The client Food program’s mission is to inspire and enable the client community members to make food choices and enjoy food experiences that support them in being their best. Based on the program’s vision and mission, the Client Food Team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the responsible business framework, and behavioral economics. The Catering team exists to support the global Client Food program and its values both to associates, and to the vendor partners.

Role Summary: The Catering Manager drives excellence in the service and experience of the operation. Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, human resources, sanitation, and safety. The Catering Manager will focus on innovative hospitality and creating the catering experiences for the food program in order to support operational excellence. This position reports into the Director of Catering and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people approach) to promote standards and enhance the guest experience.

• Designs, manages and owns the overall experience, not just the offerings

• Sets an expectation of hospitality that is friendly and engaging

• Has a passion for quality food preparation and taste.

• Trains and develops the team

• Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner

Ensures all sector and Compass employee guidelines are implemented and adhered to

• Creates a culture of Food and Workplace Safety

• Treats all customers with professionalism, care and respect.

The great things you will be expected to do:

Human Resources

○ Responsible for developing daily, and weekly plans for the team. Communicating these plans so that all team members are informed at all times and understand the importance of their important roles

Operations

○ Responsible for the overall daily operation and success of the catering service team

○ Drive communication among all stakeholders: foh, boh, cafe teams, etc

○ Equipment and Smallwares Maintenance

○ FOH ordering

○ Safety

Financial Accountability

○ Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement.

○ Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements

Minimum Qualifications

• Bachelor\'s degree is preferred, or equivalent professional experience

• Has a minimum of 3 years food service, catering and/or multi unit management experience

• Excellent communication skills both written and verbal

• A proven track record of leadership

• General culinary knowledge of basic kitchen practices, protocols and procedures

• Proven coaching and teaching skills with peers, individuals, and teams

• Passion for food trends, hospitality, innovation and creative experiences

• Manages time effectively and prioritizes tasks to meet deadlines

• Creates a culture of food and workplace safety

• Proven coaching and teaching skills with peers, individuals, and teams

• Ability to effectively communicate, motivate and interact with all levels within the organization

Associates At Restaurant Associates Are Offered Many Fantastic Benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Abides by all Company policies and procedures including but not limited to:

• The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer.
• The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables.
• The use of slip-resistant shoes and proper lifting techniques.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.