Catering Operations Lead

Guest Services Inc; United States; On-site; USD 54,000 - 72,000; Full time

Job summary

Guest Services Inc. is hiring a Catering Production Manager to oversee daily catering production, preparation, and presentation at the venue. You will direct and supervise unit operations, aiming to meet client objectives and financial goals while maintaining high food quality.

Responsibilities include ensuring guest satisfaction, handling complaints, supervising catering staff, training, and enforcing safety and sanitation standards across food production areas.

Qualifications

• High School Diploma or GED equivalent is required.
• Strong sanitation habits and cleanliness standards.
• Excellent customer service skills and guest-focused mindset.
• Ability to identify problems and convey them to management for resolution.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guests' complaints and resolve them per service standards.
• Monitor and supervise Catering Attendants and setup in function areas.
• Assist in recruiting, supervising, scheduling, disciplining, and directing catering staff.
• Train hourly staff for peak performance and monitor development.
• Maintain safe facility environment including equipment, food handling, and hygiene.

Skills

Guest service excellence

Customer service

Problem recognition

Staff training supervision

Education

High School Diploma/G.E.D. or equivalent

Job description

Guest Services Inc. is hiring a Catering Production Manager to oversee daily catering production, preparation, and presentation at the venue. You will direct and supervise unit operations, aiming to meet client objectives and financial goals while maintaining high food quality.

Responsibilities include ensuring guest satisfaction, handling complaints, supervising catering staff, training, and enforcing safety and sanitation standards across food production areas.