Catering Operations Lead

Workstream; Carmel (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Chick-fil-A West Carmel is seeking a Catering Manager to lead on-site catering operations in Carmel, Indiana. You will coordinate orders, prepare setups, and ensure the timely delivery of guest-centered meals while guiding a small team through high-pressure, fast-paced shifts.

This role requires availability for evenings and weekends, collaboration with restaurant leadership, and a proactive approach to improving fulfillment processes and guest satisfaction across catering events.

Qualifications

• Strong planning and organizational skills with attention to detail.
• Ability to work under pressure and manage multiple tasks.
• Professional communication with guests and operations team.

Responsibilities

• Ensure catering orders are fulfilled accurately and on-time.
• Receive and enter catering orders into the register.
• Prepare setup for each order including boxes, utensils, sauces.
• Assemble trays of nuggets, chicken strips, etc.
• Drive delivery orders.
• Maintain a clean and organized catering operations area.
• Notify the marketing director of issues with orders and/or guests.
• Implement systems to improve the catering fulfillment process.
• Partner with other restaurant leaders to plan daily/weekly orders.

Skills

Planning

Attention to detail

Organization

Professional communication

Self-management

Goal setting

Creativity

Flexibility

Job description

Chick-fil-A West Carmel is seeking a Catering Manager to lead on-site catering operations in Carmel, Indiana. You will coordinate orders, prepare setups, and ensure the timely delivery of guest-centered meals while guiding a small team through high-pressure, fast-paced shifts.

This role requires availability for evenings and weekends, collaboration with restaurant leadership, and a proactive approach to improving fulfillment processes and guest satisfaction across catering events.