Catering Operations & Client Services Lead

New York State Energy Research and Development Authority; Village of Old Westbury (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

New York Institute of Technology is seeking a Catering and Executive Services professional to support campus dining operations, drive new catering business, and maintain high standards for guests including executives and VIPs.

Responsibilities include developing programs, coordinating with operations managers, training staff, and ensuring top service quality while managing scheduling, vendor, and marketing tasks across NYIT venues.

Qualifications

• Degree in hotel and restaurant management or a recognized culinary institution or equivalent combination and experience.
• Previous catering and high-end banquet service experience required.
• Familiarity with Caterease or similar catering database system preferred.
• Familiarity with POS systems.
• Advanced knowledge of Excel, PowerPoint, and Word.
• Excellent oral and written communication skills.
• Ability to work flexible and demanding hours, including nights, holidays, and weekends when needed.
• Demonstrated ability and skills with supervision of entry level staff required.

Responsibilities

• Create new business and generate new sales within the campus for Catering and Executive Services.
• Interact daily with customers by initiating contact, planning and following up with contracts/service agreements.
• Plan, develop, and implement a comprehensive catering and executive program to ensure overall consistency and high quality across the various operations.
• Provide and ensure highest level of quality and service for the community, executives, conferences, and other VIP's and other customers.
• Develop training programs for employees and serve as a resource for operations managers to promote quality services.

Skills

communication

staff supervision

sales & catering

customer service

flexibility

Education

Degree in hotel & restaurant management or culinary program

Tools

Caterease

POS systems

Excel

PowerPoint

Word

Job description

New York Institute of Technology is seeking a Catering and Executive Services professional to support campus dining operations, drive new catering business, and maintain high standards for guests including executives and VIPs.

Responsibilities include developing programs, coordinating with operations managers, training staff, and ensuring top service quality while managing scheduling, vendor, and marketing tasks across NYIT venues.