Catering Operations / City Manager

Rippling; Chicago (IL); In loco; USD 80.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) after six months

Unlimited PTO

10 paid holidays

Winter break Dec 24–Jan 1

Cell phone reimbursement

Free lunch

Descrizione del lavoro

Sifted is hiring a City Manager in Chicago to oversee daily operations in commercial kitchens and client sites. You will lead city teams, manage the P&L, and ensure hospitality standards across all client interactions.

You will drive staff development, partner with culinary leadership, manage budgets, and report on city performance. This role requires 3–5 years of food and beverage leadership and a passion for growth within a fast-growing startup.

Competenze

• 3–5 years of work experience in food and beverage operations or related field.
• Strong leadership and people-management abilities.
• Experience with budgeting, vendor management, and reporting.
• Excellent client-facing communication and organizational skills.
• Proficiency in analyzing data to drive city-level decisions.

Mansioni

• Lead city operations and P&L, mentor the team, and drive client satisfaction.
• Coach Community Manager and ensure top-notch host training and experiences.
• Collaborate with Chef to deliver on-site action stations and menu variety.
• Manage staffing needs, participate in hiring, and oversee weekly team meetings.
• Oversee daily operations, inventory control, budgeting, and reporting.

Conoscenze

Team leadership

Operations management

Client relations

Food & beverage experience

Analytical skills

Descrizione del lavoro

About the role
City Managers are the CEOS of their individual markets. In this role, you'll manage the city P&L, oversee daily operations, maintain the quality + consistency of the client experience, lead the culinary + community management teams, as well as take on strategic projects to grow your city + increase client happiness.

This position requires the ability to operate a company vehicle / cargo van.

What you'll be doing

• Serve as the lead of the city market; be responsible for the city’s wellbeing, as well as being a mentor + guide to your team;
• Coach the Community Manager to ensure thorough host training, team happiness + development, and consistent client experiences;
• Partner with the Managing Chef to execute on-site action stations, ensure menu variety by client, and track accurate portioning + on-time delivery;
• Maintain pulse on host + kitchen staffing needs, engage in hiring process as necessary;
• Lead weekly meetings with your team to plan menus, communicate company initiatives and address city needs;

Account Management

• Manage overall client happiness; Serve as lead for client relations during monthly/quarterly meetings + during account onboarding;
• Build relationships + communicate regularly with key client contacts;
• Maintain a constant pulse on client accounts through communication with team + stakeholders; ultimately ensure client satisfaction on a daily basis;

Operations

• Directly oversee daily operations;
• Manage inventory through best practices + regular audits;
• Evaluate product on a daily basis to ensure consistent quality;
• Ensure culinary + worker safety standards and protocols are met;
• Produce + analyze expense reports, as well as weekly / monthly budgets; approve vendor transactions;
• Manage city-level data collection + client reporting; analyze data + develop insights to direct city initiatives; conduct weekly host reporting analysis;
• Effectively implement new processes and suggest new processes as your city scales;
• Participate in weekly menu planning, HR, City Manager, and city team meetings;
• A strong operator with 3-5 years of work experience (food and beverage experience is a plus);
• A great people manager who has led a team and loves to help people get to the next level in their career;
• Customer centric and capable of balancing several priorities;
• An analytical and structured problem solver + with strong analytical skills and capabilities;
• A demonstrated ability to multitask, prioritizing diverse responsibilities with a proven ability to meet hard deadlines;
• Loves the idea of joining a high-growth company and being part of the further development of our services, brand, and company tools;
• Compensation : starting between $80-95k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 401(k) available after six months of employment
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Job Type:

Full-Time Exempt

Shift:

Weekdays

Eligibility :

This position must maintain ServSafe Food Handler card (company-paid)

Work environment :

This is a position based both in a commercial kitchen and on-site in client offices

Physical requirements :

This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach

About Sifted

Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision — to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality .

What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon-conscious choices across hundreds of companies. We’re not a caterer — we’re a workplace food partner .

Our team is our secret sauce — a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity-filled careers in hospitality.

At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average.

We offer flexibility, generous perks, and room to grow — hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better.

At Sifted, our team culture mirrors the experiences we design for our clients:

• Creative Freedom: Everyone contributes ideas and shapes the future of our service.
• Hospitality-Driven: No matter your role, you’re in service to someone — and that matters.
• Career Growth: We invest in internal mobility, mentorship, and hands-on learning.
• People First: We support flexible work, celebrate wins, and lead with empathy.
• Real Impact: Every day, your work reduces waste, improves lives, and connects people through food.

If you’re passionate about great food, great people, and great purpose — we’d love to meet you.

The pay range for this role is:

80,000 - 95,000 USD per year (Chicago Kitchen)