Catering Operations Area Specialist

Zerocater; Philadelphia (Philadelphia County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401k match

PTO

Health, dental, vision

EAP

Life insurance

Wellness stipend

Cell phone stipend

Commuter benefits

Job summary

Zerocater is seeking a Catering Operations Area Specialist in Philadelphia to deliver memorable on-site meal experiences for diverse clients, including fast-paced tech firms. You’ll be the friendly, reliable face from setup to service, building strong client connections and ensuring flawless execution.

You’ll work in a dynamic environment, solving issues in real time, with a focus on customer satisfaction, teamwork, and hands-on hospitality.

Qualifications

• 2+ years of hospitality, food service, or similar customer-facing work with minimal supervision

Responsibilities

• Serve as the main client point of contact and resolve questions or issues
• Facilitate delivery and setup from loading dock to meal space for a seamless service
• Gather meal feedback, monitor employee preferences, and relay insights to HQ
• Maintain regular inventory of operating supplies and small wares
• Assist in training new On-Site Specialists to ensure consistent service quality

Skills

Hospitality

Customer service

Food service

Job description

As a Catering Operations Area Specialist, you’re not just delivering meals—you’re delivering memorable experiences. You’re the friendly, reliable face of Zerocater, ensuring our clients enjoy seamless, stress-free meal service every day. From setup to service, you’re the one making it all happen. You’ll build meaningful connections with a variety of clients—including fast-paced, innovative tech companies—and make sure every meal is executed flawlessly. No two days are exactly the same, so we are looking for those who thrive in a dynamic environment where flexibility and customer focus are key. You’ll be empowered to think on your feet, solve problems with confidence, and make real-time decisions that benefit both the client and Zerocater. You bring professionalism, personality, and a passion for great food—because you know that the best ideas (and moments) often happen around the table.

What you will do:

• Serves as the main point of contact for our clients; answering any questions or issues they may have
• Facilitate Delivery and setup: Help ensure smooth transportation of the food delivered by the vendor from the loading dock up to the client’s meal space and delivering a memorable and unique service each day
• Meal Feedback: Take inventory of food before and after a meal, gather employee preference information, communicate with employees on-site, and share feedback with HQ
• Perform regular inventory with regard to operating supplies and small wares
• Assist in training new On-Site Specialists to ensure consistency in quality and level of service provided

Qualifications for success:

• 2+ years experience in hospitality, food service, or a similar customer-facing role in which you worked with minimal daily oversight
• You are willing to work as a team and help others out to ensure smooth execution
• You are responsible and attentive and can work effectively with little supervision
• You are passionate about creating memorable experiences by positively affecting each person’s day
• Must have a Food Handler’s Certificate or the ability to obtain one

Physical requirements:

• Able to lift at least 40 pounds
• Able to kneel, crouch and bend
• Able to walk up and down flights of stairs
• Able to stand & walk for 4+ hours on shift

Compensation:

This is a full-time hourly position at $23 per hour

Available Shifts:

• Monday-Thursday: 8:30am-4:30pm
• You may be able to pick up additional hours when available for special events

*Location: This client is located about two blocks from the Liberty Bell.

What we offer:

Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, but you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks.

• 401k match with immediate vesting (we match up to 3% of up to 6% that you defer)
• 2 weeks of PTO, 11 paid holidays, 5 days of sick time, plus 8 hours of volunteer time
• Low to no-cost comprehensive health, dental and vision coverage (Anthem Blue Cross)
• Employee Assistance Program (EAP) that addresses the mental and emotional well-being of our team members
• Employer-paid life, short-term and long-term disability insurance
• $100 monthly wellness stipend
• $35 monthly cell phone stipend
• Commuter Benefits: Pre-tax money that can be used for parking or public transportation

“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”

• Michael Pollan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need assistance or an accommodation due to a disability, please contact us at [e-mail]