Catering Manager: Customer Experience & Sales Lead

Roche Bros.; Needham (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Roche Bros. in Needham, MA is seeking a Catering Department Manager responsible for leading the catering desk, coordinating orders, and training Clerks/Drivers to deliver top customer service.

You will manage schedules, ensure safety and sanitation, and maintain strong vendor relations. Ideal candidates are sales-driven, with excellent phone manners, and able to work with Store Management on peak periods, including holidays, while keeping payroll within budget and ensuring a clean, organized

Qualifications

• Must be 21 years of age.
• Complete training in catering operations.
• Demonstrate capability to interact with customers, vendors and associates.
• Must have pleasant phone manners, and be sales motivated.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.

Responsibilities

• Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
• Commit to the “Golden Rule” and work with other associated to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
• Order coordination at store level for customer pick up.
• Communicate to customers about delivery schedule changes in a timely fashion and email all customer invoices daily.
• Handle various sales and service functions at the catering desk.
• Computer order entry and processing.
• Making Department Schedule/ meeting payroll budgets
• Delivery scheduling and delivery driver coordination.
• Coordination of outsourced vendors (service/equipment rentals).
• Maintaining daily equipment log with scheduled recovery.
• Reviewing Catering Vehicle Inspection Log weekly.
• In charge of checking daily orders for proper pricing.
• Review unpaid orders/Q Buster reports to ensure all orders are paid.
• Generate Next Day Order Report daily with department managers.
• Work order coordination for department managers.
• Ensure company standards of safety, proper food handling practices, sanitation, temperature logs and productivity are achieved.
• Ordering all supplies for catering.
• Communicate to Store Manager any customer issues or concerns.
• Required to assist other stores when needed.
• Be safety conscious and correct any unsafe conditions you observe.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Maintain a neat personal appearance including proper uniform.
• Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment.

Skills

Pleasant phone manners

Sales motivated

Leadership

Staff training

Education

Complete catering operations training

Massachusetts License

Job description

Roche Bros. in Needham, MA is seeking a Catering Department Manager responsible for leading the catering desk, coordinating orders, and training Clerks/Drivers to deliver top customer service.

You will manage schedules, ensure safety and sanitation, and maintain strong vendor relations. Ideal candidates are sales-driven, with excellent phone manners, and able to work with Store Management on peak periods, including holidays, while keeping payroll within budget and ensuring a clean, organized