Catering Manager

ADP, Inc.; San Juan (PR); On-site; USD 60,000 - 85,000; Full time

Job summary

Hilton San Juan is seeking a Catering Manager to coordinate the delivery of food & beverage, meeting space, and ancillary services for social and corporate events. You will drive customer satisfaction and maximize the hotel’s profits.

Responsibilities include managing proposals and contracts, supervising catering logistics, negotiating with clients and vendors, supporting large events on-site, auditing charges, and ensuring compliance with Hilton standards.

Qualifications

• Highschool diploma or equivalent.
• Four-year degree in Hotel and Restaurant Management or equivalent experience.

Responsibilities

• Manage customer relationships with proposals, contracts, and inquiries.
• Direct and supervise catering logistics for events.
• Represent the hotel, solicit and close local catering business.
• Negotiate contracts with clients and vendors within policy.
• Assist the Director in planning and on-site execution of large events.
• Audit checks, department charges and files for accuracy.
• Supervise staff in creating and distributing written materials.
• Ensure contracts, menus, letters and reports meet Hilton standards.
• Re-book functions and follow up with customers.
• Compile post-event Food and Beverage reports.
• Additional tasks as assigned by the General Manager or Catering Director.

Skills

Client relationship

Negotiation

Sales & catering

Team supervision

Education

Highschool diploma

Bachelors in Hotel & Restaurant Management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Catering Manager

Management San Juan, PR, US

Solicit and respond to companies and organizations to purchase food & beverage, rent meeting space and ancillary services from the hotel. Coordinates the prompt, courteous and efficient “delivery” of those products to satisfy the customer’s service needs and to maximize the hotel’s profits.

• Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events i.e.: set-up and execution of social and corporate meetings, meals and special events.
• Provides direction and supervision of meeting and /or catering logistics to other departments and team members responsible for event execution.
• Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close local catering business.
• Meets with and entertains customers, conducts property tours and promotes facilities and services within parameters, has discretion to negotiate contracts with customers’ agreements with vendors.
• Provides support to Director of Catering and Events in planning and on site execution of large events.
• Directly assists customers as necessary.
• Audits customer checks, department charges and files to ensure accuracy.
• Supervises staff in creation and distribution of accurate written materials.
• Ensures that contracts, menus, letters and reports are completed according to Hilton standards and policies.
• Re-book functions and follow-up with customers by sending a thank you.
• Compiles Food and Beverage post event report.
• Any other tasks as assigned by the General Manager or Catering Director.

Requisitions:

• Highschool diploma or Equivalent.
• Four years degree in Hotel and Restaurant Management or equivalent combination of education and professional experience.