Catering Manager

HEI Hotels & Resorts; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

HEI Hotels & Resorts is seeking a Catering Manager to oversee catering accounts and ensure guest satisfaction. The role involves soliciting new business, maintaining client relationships, and collaborating on event execution. Ideal candidates will have hospitality experience, strong sales skills, and proficiency in relevant software.

Benefits

Medical, dental, and vision insurance

Paid time off

401(k) with match

Hotel discounts

Pet insurance

Life insurance

Disability plans

Qualifications

• 1 year experience in catering sales at a similar hotel.
• Proficient in Microsoft Word, Excel, and Delphi.
• Strong sales and revenue management skills.

Responsibilities

• Manage catering accounts to achieve guest satisfaction.
• Solicit new catering sales and maintain client relationships.
• Collaborate with internal departments to execute events.

Skills

Sales

Revenue Management

Communication

Motivational Skills

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Delphi

Job description

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About Us

An intimate, all-suite retreat set directly on San Antonio’s beloved Riverwalk, Hotel Contessa delights arriving guests with stylish suites that take their design cues from San Antonio’s rich history and vibrant culture. As an employer of choice, we offer great career potential, free trainings, free lunch, free bus pass or free parking, uniforms and a fun environment with a work/life balance for all of our associates. Are you ready to join our Sassy Team? Let’s have a chat to discuss how we can elevate your career.

We value diversity and encourage all qualified candidates, including military veterans, to apply. If your experience doesn’t match every qualification, we still encourage you to submit your application as you may be a great fit for this or other roles within our organization.

Overview

Manage catering accounts to achieve guest satisfaction and to solicit new and repeat business, ensuring revenue goals are met or exceeded. Responsibilities include soliciting new catering sales, maintaining client relationships, and collaborating with internal departments to execute events successfully.

Essential Duties and Responsibilities

1. Solicit new and existing accounts to meet and exceed revenue goals through prospecting, sales calls, site inspections, and communication.
2. Understand and participate in forecasting, budgeting, and revenue management.
3. Evaluate business opportunities to maximize revenue and profitability.
4. Research competitors and develop strategic business plans.
5. Sell all hotel amenities, including room rental and A/V services.
6. Build long-term client relationships and book repeat business.
7. Participate in industry organizations and community activities to generate leads.
8. Utilize sales techniques including closing and negotiating skills.
9. Conduct site inspections and client presentations confidently.
10. Participate in trade shows and sales blitzes.
11. Collaborate with culinary and banquet teams to develop creative menus and event setups.
12. Oversee event operations, ensuring client satisfaction and proper execution.
13. Manage A/V equipment and operate it as needed.
14. Use computer systems such as Delphi, Word, and Excel effectively.
15. Work with vendors to ensure quality service for events.
16. Maintain reliable attendance and perform other duties as assigned.

Qualifications and Skills

1. Experience in hospitality, specifically catering sales, is essential.
2. Minimum 1 year in catering sales at a similar hotel.
3. High School Diploma required; Bachelor’s Degree preferred.
4. Proficiency in Microsoft Word, Excel, and Delphi.
5. Strong sales, revenue management, and motivational skills.
6. Knowledge of hotel features, operations, and market competition.
7. Effective communication skills, adaptable to different audiences.

Compensation

Not eligible for tips or service charges. Discretionary performance bonuses available.

Benefits

Comprehensive benefits include medical, dental, vision, paid time off, pet insurance, life insurance, disability plans, 401(k) with match, and hotel discounts. Details vary by location and employment status.

HEI Hotels & Resorts is an equal opportunity employer, committed to diversity and inclusion.