Catering Lead: Customer Service & Growth Impact

Panera; Quincy (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tips and dailyPay

Recruiting bonus

Meal discounts

Paid vacation

Paid sick time

Education program

401k with match

Job summary

Hamra Enterprises is seeking a Panera Bread Catering Lead in Quincy, MA. You will deliver timely, accurate food orders, understand customer needs, and communicate effectively to ensure satisfaction.

The role emphasizes teamwork, craftsmanship, and opportunities for growth within a growing organization. Ideal candidates will be 18+, with strong communication, email/IT skills, and experience in food service or retail.

Qualifications

• Great communication and people skills.
• Email and IT savvy.

Responsibilities

• Ensure great food is delivered timely and accurately.
• Know the needs of our customers and provide appropriate communication to ensure satisfaction.
• Strive to be the best with a commitment to true craftsmanship in providing quality service and products to our customers.
• Work as a team player with a passion for continuous learning.
• Sales building and retention.
• Building guest relationships.
• Follow-up calls on orders (before and after).
• Production of food and orders.
• Prep
• Pre-staging
• Delivery of orders
• Café support

Skills

Communication

Customer service

IT skills

Driving

Job description

Hamra Enterprises is seeking a Panera Bread Catering Lead in Quincy, MA. You will deliver timely, accurate food orders, understand customer needs, and communicate effectively to ensure satisfaction.

The role emphasizes teamwork, craftsmanship, and opportunities for growth within a growing organization. Ideal candidates will be 18+, with strong communication, email/IT skills, and experience in food service or retail.