Catering Lead

Workstream; Frisco (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Chick-fil-A is seeking a Catering Lead to drive off-premise sales and manage all aspects of catering operations. You will generate leads, consult clients on menus, plan logistics, and ensure exceptional execution for events.

The role requires coordinating with kitchen teams, managing delivery schedules, and maintaining compliance with food safety standards. Strong communication and relationship-building are essential for success.

Qualifications

• Demonstrate servant-leader mindset.
• Excellent written and verbal communication.
• Strong planning, organizational and logistical skills.
• Attention to quality and detail.
• Deep understanding of food safety standards and transport temps.
• Proficiency with catering software and order management tools.
• Ability to multitask in fast-paced environments.

Responsibilities

• Proactively seek new catering opportunities with local businesses, schools, and civic organizations.
• Manage all inbound catering inquiries, menu consultations, payment processing and reconciliation.
• Coordinate with kitchen leadership on food prep schedules and special dietary needs.
• Organize and oversee delivery schedules, route optimization, and event setup.
• Ensure adherence to brand standards, food safety protocols, and sanitation regs.
• Maintain catering equipment, delivery vehicles, and display items.
• Post-event follow-ups to gather feedback and secure recurring business.
• Track sales targets, expenses, labor costs, and monthly revenue.
• Coordinate outside events and mascot/brand appearances.
• Manage third-party delivery relationships (Grubhub, DoorDash, UberEats, Postmates).

Skills

Leadership

Communication

Planning & Logistics

Food safety

Catering software

Microsoft Office

Multitasking

Customer service

Tools

Grubhub

DoorDash

UberEats

Postmates

Job description

OVERVIEW

The Catering Lead is responsible for driving off-premise sales and managing all aspects of catering operations. This includes lead generation, client consultation, menu planning, logistics coordination, and ensuring exceptional execution for

LEADERSHIP PROPOSITION

• A successful leader in this position will SERVE.
• See the future
• Engage and Develop Others
• Reinvent Continuously
• Value Results and Relationships
• Embody the Heart

CORE COMPETENCIES

A person in the Catering Lead position must:

• Embody our shared vision and mission.
• Have a servant-leader mindset.
• Strong interpersonal communication and relationship skills.
• Strong written and verbal communication skills.
• Demonstrate strong planning, organizational and logistical skills.
• Maintain high attention to quality and detail.
• Deep understanding of food safety standards and proper temperature maintenance during transportation.
• Proficiency with catering software, order management tools, and Microsoft Office.
• Ability to multitask and perform under pressure in fast-paced environments.

RESPONSIBILITIES

• Proactively seek out new catering opportunities with local businesses, schools, and civic organizations.
• Manage all inbound catering inquiries, menu consultations, payment processing and reconciliation.
• Coordinate with kitchen leadership on food prep schedules, order volumes, and special dietary needs.
• Organize and oversee delivery schedules, route optimization, and setup equipment for off-site events.
• Ensure strict adherence to brand standards, food safety protocols, and sanitation regulations across all catering operations.
• Maintain catering equipment, delivery vehicles, paper inventory, and display items in top condition.
• Perform post-event follow-ups with clients to gather feedback, ensure satisfaction, and secure recurring business.
• Track sales targets, operational expenses, labor costs, and monthly revenue performance.
• Look for unique opportunities to show unreasonable hospitality to clients and guests.
• Coordinate outside events, Community Care Events, and mascot/brand appearances.
• Manage third-party delivery relationships (Grubhub, DoorDash, UberEats, Postmates).

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.