Catering Lead

Corner Bakery; Bala Cynwyd (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Catering Lead to oversee catering operations. This role involves managing order taking, food preparation, and delivery while ensuring exceptional guest service. The ideal candidate will have strong communication skills and experience in a fast-paced environment. Join a team that values quality and customer satisfaction, and enjoy the opportunity to make a significant impact in the catering department. If you thrive in a dynamic setting and are passionate about food service, this role is perfect for you.

Qualifications

• High School diploma or equivalent required.
• 3 months of guest service experience preferred.

Responsibilities

• Supervises catering operations and manages order taking.
• Prepares and delivers food, ensuring quality and cleanliness.
• Coordinates catering sales initiatives and resolves guest concerns.

Skills

Guest Service

Communication Skills

Basic Math Skills

MS Office

POS Systems

Education

High School Diploma or Equivalent

Tools

POS Systems

Job description

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Description

The Catering Lead supervises total catering operations in one unit. This position includes duties such as catering order taking, driver scheduling, catering production and preparation, and maintaining general cleanliness and organization of the Catering Department. The Catering Lead works with outside customers and directly communicates with guests daily.

The Catering Lead supervises the preparation, presentation, and service of food. The role involves working closely with catering and retail employees as well as restaurant managers.

Job Tasks and Responsibilities

• Accepts and modifies orders over the phone using POS
• Enters online orders into POS
• Resolves guest concerns with manager approval
• Assigns deliveries to catering employees
• Begins and completes baking/food preparation
• Assembles catering food in baskets, trays, and bowls
• Makes deliveries by vehicle and/or foot
• Responsible for breakfast and lunch preparation
• Responsible for clean-up duties and trash disposal
• Distributes catering tips daily
• Executes Catering Sales Initiatives, including customer call backs, menu drops, community event coordination, food tastings, and sales lead generation
• Performs secondary functions such as expo duties, cashiering, dishwashing, and line cooking

Highlighted Tasks

• Maintains FOH displays and condiment stations
• Checks bathrooms and busses tables
• Prepares food to specifications and order requests
• Maintains accurate cash flow and financial transaction integrity
• Prepares and organizes food for delivery

Requirements

• High School diploma or equivalent, or in process of completion
• Ability to complete CBC driver training, pass MVR, and maintain a valid driver's license with insurance
• State Foodhandler card/ServSafe certification as applicable
• Preferably at least 3 months of guest service experience, restaurant or retail preferred
• Proficient in MS Office and POS systems
• Strong guest service and communication skills
• Ability to read, write, and speak English
• Proficient in basic math skills

Additional Information

We are an Equal Opportunity / E-Verify Employer following all relevant hiring laws and guidelines.

Job Industries

• Food & Restaurant

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Restaurants