Catering & Events Specialist — Guest Experience

Fogo de Chão; Miami (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Pet Insurance

Voluntary benefits

Job summary

Fogo de Chão is seeking a Catering Specialist to coordinate catering orders, deliveries, and event planning while ensuring a warm, guest‑centered experience. You will liaise with kitchen and service teams to execute detailed orders and uphold the brand’s hospitality standards in fast-paced settings.

The role emphasizes guest satisfaction, event coordination, and adherence to safety guidelines, with opportunities for growth within a team‑oriented Brazilian steakhouse environment in Florida.

Qualifications

• Must be pleasant in dealing with guests and team members
• Must be able to endure prolonged walking and standing
• Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position
• Must be knowledgeable of Fogo’s menu and mission
• Must have the ability to frequently lift and/or move up to 30 pounds
• Must be able to physically drive a vehicle
• Must have a valid driver’s license and current auto insurance
• Must have the ability to use personal vehicle for deliveries and offsite events

Responsibilities

• Guide Guests through catering menu, offerings, and pricing
• Coordinate order details with restaurant team; lead service and schedule all catering pickups and deliveries
• Confirm all catering details with Guests prior to event date to ensure proper execution
• Execute catering orders and deliveries with high organization and accuracy
• Provide a hospitable experience throughout the catering/delivery process
• Train Assistant Catering Specialist on Fogo service standards
• Respond to guest questions concisely and resolve issues
• Escalate guest and team questions to management promptly
• Be knowledgeable of all catering menu items, contents, and preparation methods
• Follow up on catering inquiries/leads to secure future business
• Stay informed about company marketing and promotional activities
• Attend local events as requested to grow Catering Brand awareness
• Be attentive to safety to prevent injuries
• Perform all tasks assigned by management

Skills

Customer service

Guest interaction

Delivery driving

Mobility/standing

Job description

Fogo de Chão is seeking a Catering Specialist to coordinate catering orders, deliveries, and event planning while ensuring a warm, guest‑centered experience. You will liaise with kitchen and service teams to execute detailed orders and uphold the brand’s hospitality standards in fast-paced settings.

The role emphasizes guest satisfaction, event coordination, and adherence to safety guidelines, with opportunities for growth within a team‑oriented Brazilian steakhouse environment in Florida.