Catering & Events Lead

H.E.B.; Texas; On-site; USD 42,000 - 66,000; Full time

Job summary

H.E.B. Texas is seeking a Catering Specialist to promote, price, plan, coordinate, and execute special event orders.

You’ll use knowledge and options to help customers design the perfect function, then follow through on service and food quality to ensure complete satisfaction. This role requires strong culinary and food service knowledge, the ability to lead a team, and a flexible schedule including weekends.

Qualifications

• 18+ age requirement.
• 1+ year front-of-house or banquet/event experience
• Experience with ordering, inventory management and shrink control
• Culinary and food prep knowledge
• Working knowledge of food and beverage service
• Ability to lead a team
• Flexible schedule including weekends

Responsibilities

• Creates / consults on menus based on knowledge of food and food prep, available kitchen capacity, prep / cook times, event specifics, etc.
• Trains line / prep cooks to help with catering orders
• Ensures all government / company regulations and standards for product freshness, safety, refrigeration, and sanitation are met
• Assists purchasing / receiving tasks for total restaurant facility
• Prepares required paperwork, including forms, reports, and schedules in an organized and timely manner
• Directs administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries
• Consults with customers to determine objectives / requirements for events such as meetings, special parties, and banquets
• Obtains event-related specifications and pertinent information (e.g., number attending, schedule of events, menu, etc.)
• Creates quotes; prepares contracts; secures customer signatures; collects deposits as required
• Regularly reviews upcoming event function sheets; modifies as needed
• Documents final arrangements with clients; maintains records of event aspects, including financial details; prepares schedules for each off-site event
• Directs / supervises breakdown and cleanup after each event
• Accounts for all equipment and supplies; returns restaurant items to storage areas
• Coordinates event-related services (e.g., transportation / delivery, facilities, catering, signage, displays, special needs requirements, printing, etc.); evaluates / selects service providers according to customer requirements
• Requisitions equipment and supplies needed for each event, ensuring they meet customer expectations / requirements
• Inspects event sites prior to the start of each function (room setup, menu, service staff, etc.)
• Greets customers prior to the start of each event; continually observes, directs, and assists staff
• Confers with staff at event site to coordinate details; ensures guest needs are met throughout event
• Monitors events to ensure compliance with regulations / laws, and satisfaction of customers; resolves any issues that arise
• Returns / arranges for release of rented materials
• Conducts post-event evaluations to determine how future events could be improved
• Also may be scheduled to work varying positions in the department
• Other duties as assigned

Skills

Culinary knowledge

Food prep knowledge

Customer service excellence

Planning and organization

Team leadership

Flexible schedule

Guest issue handling

Food safety awareness

Education

Culinary degree or equivalent

Tools

H-E-B systems

MS Office

POS systems

Job description

H.E.B. Texas is seeking a Catering Specialist to promote, price, plan, coordinate, and execute special event orders.

You’ll use knowledge and options to help customers design the perfect function, then follow through on service and food quality to ensure complete satisfaction. This role requires strong culinary and food service knowledge, the ability to lead a team, and a flexible schedule including weekends.