Catering & Events Coordinator - Hilton Short Hills

Hilton Worldwide, Inc.; Short Hills (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Join Hilton as a Catering & Events Coordinator, where you will support Catering and Event Managers in organizing memorable experiences. Your role will involve planning and managing event logistics, communicating effectively with clients, and ensuring high-quality service. With Hilton's commitment to exceptional hospitality, you will thrive in a supportive environment with great benefits.

Benefits

Access to Daily Pay

Go Hilton travel discount

Comprehensive health insurance

Hilton Shares employee stock purchase program at 15% discount

Supportive parental leave

Educational opportunities through Guild Education

Mental health resources

Paid Time Off programs

Qualifications

• Minimum of 1 year of guest contact or customer experience.
• Knowledge of hotel property management systems preferred.

Responsibilities

• Organizing, planning, and prioritizing duties for events.
• Communicating with clients and managing VIP guest arrangements.
• Creating event documents like BEOs and floor plans.

Skills

Customer Focus

Communication

Problem Solving

Tools

Delphi.fdc

Job description

Job Description - Catering & Events Coordinator - Hilton Short Hills (HOT0BOBH)

Job Number:

HOT0BOBH

Work Locations

Hilton at Short Hills, 41 John F Kennedy Pkwy, Short Hills, 07078

As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.

What will I be doing?

Your essential functions will include:

1. Organizing, planning, and prioritizing duties by developing plans and goals.
2. Communicating timely with internal and external clients via telephone, email, written documents, or in person.
3. Handling phone calls, emails, and greeting clients professionally and courteously.
4. Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
5. Creating and communicating documents such as BEOs, group resumes, post-event reports, menus, and floor plans.
6. Working with affiliate groups.
7. Assisting clients and delivering on their expectations.
8. Demonstrating knowledge of job systems, products, booking systems, and processes.
9. Making decisions and solving problems by analyzing issues and determining the best solutions for clients.
10. Ensuring high-quality service through effective communication and understanding guest needs.
11. Participating in customer site inspections and assisting with the sales process as needed.
12. Performing other duties as necessary based on business needs.
13. Maintaining regular attendance.

What are we looking for?

• Minimum of 1 year of guest contact or customer experience.

Preferred qualifications include:

• Knowledge of hotel property management systems (e.g., Delphi.fdc).

Our Values

• Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.

Key Attributes

• Quality, Productivity, Customer Focus.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company committed to providing exceptional guest experiences. Benefits include:

• Access to Daily Pay
• Go Hilton travel discount
• Comprehensive health insurance
• Hilton Shares employee stock purchase program at 15% discount
• Supportive parental leave
• Educational opportunities through Guild Education
• Mental health resources
• Paid Time Off programs