Catering Coordinator

McAlister's Deli | MidSouth Hospitality; Spring Hill (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

McAlister's Deli in Spring Hill, TN is seeking a Catering Coordinator to manage the day’s catering orders under the Catering Manager. This role ensures on-time delivery and correct setup for guest orders, while coordinating with drivers and the kitchen team.

You will oversee client growth, drive marketing for catering, and ensure satisfaction with every order. You will complete McAlister University courses, learn the POS and Monkey Media systems, and collaborate with the catering manager daily.

Qualifications

• Completion of all McAlister University catering courses.
• Knowledge of delivery and catering operations.
• Ability to manage timeliness of orders.
• Strong communication with drivers and staff.

Responsibilities

• Open and manage daily catering orders accurately.
• Coordinate delivery assignments and driver tips in Monkey Media.
• Ensure next-day catering setup and accurate production.
• Liaison between store, catering manager, and guests' orders.
• Assist during lunch as needed.
• Monitor catering checklists completed by drivers.
• Develop and execute driver marketing preparations and paperwork.

Skills

Leadership

Customer service

Team coordination

Communication

Education

McAlister University catering courses

Tools

Outlook

Monkey Media

Cash register system

Job description

The Catering Coordinator is responsible for the production of all catering orders that day in their assigned restaurant under the direction of the Catering Manager and/or Catering director. The Catering Coordinator is responsible for making sure the catering is on time and accurately delivered to the guests along with setting up orders for the next day.

The catering coordinator is also to oversee all aspects of the catering department from the marketing and growing our client base to properly executing all catering orders, to following up with all clients to ensure their complete satisfaction. All stores are individually unique and run differently, but these are the expectations for all catering coordinators daily:

To become a Catering Coordinator the employee must complete the following and show a leadership quality

• Complete all online McAlister University courses pertaining to the catering role
• Fully trained on the cash register and kitchen production of catering orders
• Demonstrates a knowledge of the use of Outlook and the email / calendar portions of outlook
• Demonstrate cash handling responsibilities
• Demonstrate a knowledge of the use of Monkey Media.
• Interviewed by the Catering Director before entering the training for catering manager.

PRINCIPAL DUTIES & RESPONSIBILITIES:

The following represents the majority of the duties performed by the position but is not meant to be all-inclusive nor prevent other duties from being assigned when necessary.

GENERAL ADMINISTRATION:

• Opening the restaurant
• Other General Administrative duties assigned by the General Manager

EMPLOYEE ADMINISTRATION:

• All Job duties that a Team leader would perform
• Making sure drivers are using the check list for deliveries and leaving on time
• Ensuring orders are completed by the 10 am time frame on the production side with the kitchen.
• Other Employee Administrative duties as assigned by the General Manager

OPERATIONAL ADMINISTRATION:

• Ringing in catering orders and making sure it is accurate
• Fill out delivery assignments and entering tips in Monkey media and distributing to drivers
• In charge of assembly of catering and making sure set up is accurate for drivers
• Set up catering for next day
• Assist during lunch where needed in restaurant
• Ensures catering check list is completed from drivers
• Liaison between store and catering manager
• Setting up the marketing for the drivers and ensuring it is all ready to go with the drivers on deliveries along with receipts and paperwork and Thank you cards with VIP cards in them.Mu