Catering Coordinator

Starwood Hotels; Princeville (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Starwood Hotels is seeking a Sales and Marketing Coordinator to support the Sales & Marketing team on Kauai, Hawaii. The role covers general office duties, client communication, proposal drafting, booking management, and administrative support.

The ideal candidate will have a post-secondary diploma or degree, 2+ years' experience, strong MS Office skills, and excellent verbal and written communication, with a guest-service orientation and flexibility for a 24-hour operation.

Qualifications

• Diploma or degree in a related field is required.
• 2+ years in a comparable role or equivalent combination of education and experience.
• Strong administrative, organizational, and technical skills.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Word).
• Excellent verbal and written communication skills.
• Able to manage multiple priorities and meet deadlines.

Responsibilities

• Answer phone calls and respond to inquiries in a pleasant and professional manner.
• Provide clients with information about property facilities and services (hours, rates, rooms, packages, promotions, entertainment, restaurants).
• Serve as the point of contact for clients via phone and email.
• Generate reports, prepare proposals, and coordinate with clients and suppliers.
• Assemble information packages and promotional materials.
• Manage sales managers' schedules, appointments, and travel arrangements.
• Assist the sales team with filing and communication of important information.
• Arrange and coordinate meetings, events, and appointments.
• Record and distribute minutes of meetings when needed.
• Conduct hotel site tours with potential clients.
• Monitor and respond to incoming communications.

Skills

MS Office

Communication

Organizational skills

Multitasking

Guest service

Education

Post-secondary diploma or degree

Tools

Microsoft Office Suite

Job description

Sales and Marketing Coordinator to support the Sales & Marketing team. The role involves general office duties, client communication, proposal drafting, booking management, and administrative support.

Responsibilities

• Answer phone calls and respond to inquiries in a pleasant and professional manner.
• Provide clients with information about property facilities and services such as hours of operation, rates, room types, packages, promotions, entertainment, and restaurants.
• Serve as the point of contact for clients, responding to questions and requests via phone and e‑mail.
• Generate reports, prepare proposals, collections details, and coordinate with clients & suppliers.
• Gather materials and assemble information packages, including brochures, promotional materials, sales demo kits, welcome kits, and amenities.
• Manage and maintain sales managers’ schedules, appointments, and travel arrangements.
• Assist the sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and coordinate meetings, events, and appointments.
• Record, transcribe, and distribute minutes of meetings when needed.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to, and distribute incoming communications.
• Execute other duties as assigned by the Director of Sales or leadership team.

Qualifications

• Post‑secondary diploma or degree in a related field.
• Two or more years of experience in a comparable position or an equivalent combination of education and experience.
• Strong administrative, organizational, and technical skills.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Word, etc.).
• Detail‑oriented, accurate, and able to manage multiple priorities and meet deadlines.
• Strong interpersonal skills and guest‑service oriented with a sincere, friendly, and helpful personality.
• Willing to pitch‑in and assist colleagues, acting as a team player.
• Excellent verbal and written communication skills.
• Flexibility to meet the demands of a 24‑hour operation and work a varying schedule to reflect business needs of the hotel.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.