Catering Coordinator

Chick-fil-A; Franklin (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly compensation

Tips from eligible catering orders

Mileage reimbursement for approved-del

Free meals while working

Positive and supportive work enviro

Opportunities for growth and liderazgo

Closed on Sundays

Job summary

Chick-fil-A CoolSprings Galleria is looking for a Catering Coordinator who thrives in a fast-paced, guest‑facing role. You will organize, confirm, prepare, and deliver catering orders while supporting the Front of House team when orders are sparse.

Excellent communication and a sense of urgency help you ensure every guest receives a remarkable experience. This hands‑on position offers growth opportunities, a positive work environment, and the chance to be part of a trusted hospitality brand that

Qualifications

• Strong communication and interpersonal skills required.
• Able to stay organized in a fast-paced environment.
• Detail-oriented with focus on accuracy of catering orders.

Responsibilities

• Catering Order Coordination: review and confirm orders, verify details, coordinate with leaders and kitchen to ensure on-time prep.
• Delivery & Guest Service: safely deliver orders and provide professional guest service; setup and address delivery concerns.
• Front of House Support: assist with guest service when catering orders are not scheduled; maintain dining area cleanliness.

Skills

Communication

Organization

Time management

Customer service

Detail‑oriented

Urgency

Job description

Working at a Chick-fil-A® restaurant is more than a job—it’s an opportunity for teamwork and professional development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in their Team Members and give back to their communities.

Job Description

Chick-fil-A: Now Hiring a Catering Coordinator!

Are you organized, dependable, and passionate about providing exceptional service? Do you enjoy making sure every detail is handled correctly and every guest feels cared for?

Chick-fil-A CoolSprings Galleria is seeking a Catering Coordinator to help organize, confirm, prepare, and deliver catering orders. This hands‑on position is ideal for someone who communicates well, works with urgency, and takes pride in creating a great experience for every guest.

When catering orders are not scheduled, the Catering Coordinator will support the restaurant’s Front of House team by serving guests and assisting with daily operations.

Compensation & Benefits

• Competitive hourly compensation based on experience and availability
• Tips from eligible catering orders
• Mileage reimbursement for approved deliveries
• Free meals while working
• Positive and supportive work environment
• Opportunities for growth and leadership development
• Closed on Sundays

Key Responsibilities

Catering Order Coordination

• Review and confirm upcoming catering orders for accuracy.
• Communicate with guests to verify order details, delivery times, addresses, setup needs, and special requests.
• Coordinate with restaurant leaders and kitchen Team Members to ensure orders are prepared correctly and on time.
• Check each order for accuracy, food quality, presentation, and all necessary supplies before it leaves the restaurant.
• Maintain clear and organized records of upcoming and completed catering orders.

Delivery & Guest Service

• Safely and promptly deliver catering orders to businesses, schools, organizations, events, and other locations.
• Provide friendly, professional service during every guest interaction.
• Set up catering orders when requested and ensure the presentation meets Chick-fil-A standards.
• Communicate promptly with restaurant leadership and guests if an order or delivery concern arises.
• Follow all food-safety and delivery procedures.

Front of House Support

• Work in Front of House when catering orders are not available or scheduled.
• Take guest orders, serve meals, maintain dining‑room cleanliness, and assist with other restaurant needs.
• Demonstrate Chick-fil-A’s standards for hospitality, teamwork, speed, and accuracy.
• Remain flexible and ready to support the team wherever needed.

Catering Readiness

• Keep catering equipment, delivery bags, supplies, and storage areas clean and organized.
• Monitor catering supplies and inform leadership when items need to be reordered.
• Help prepare for large orders and special events.
• Support efforts to build strong relationships with catering guests and encourage repeat business.

Qualifications

• Must have a valid driver’s license, a safe driving record, and reliable transportation.
• Must be comfortable driving and delivering catering orders.
• Strong communication, organization, and time‑management skills.
• Dependable, punctual, and able to work independently.
• Detail‑oriented and committed to order accuracy.
• Friendly, professional, and comfortable communicating with guests by phone and in person.
• Able to work with a sense of urgency in a fast‑paced environment.
• Willing to work in Front of House when not coordinating or delivering catering orders.
• Catering, restaurant, hospitality, delivery, or customer‑service experience is preferred but not required.
• Must be able to lift and carry catering orders and supplies.
• Availability during peak catering periods, including mornings, lunches, and occasional evenings or Saturdays, is preferred.

Location: Chick-fil-A CoolSprings Galleria

If you are dependable, service‑minded, and excited to help create remarkable catering experiences, we would love to meet you.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.