Catering & Conference Services Manager

Gate Hospitality Group; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision insurance

401(k) with company match

Flexible scheduling

Employee dining and parking

Professional development opportunities

Discounted lodging rates

Career growth opportunities

Job summary

Ponte Vedra Inn & Club and The Lodge & Club seek an experienced Catering & Conference Services Manager to support catering, conference services, social events, and group functions across our oceanfront resort properties in Florida.

You will sell, plan, coordinate, and execute events while serving as the primary client contact throughout the planning process, ensuring exceptional guest satisfaction and revenue achievement.

Qualifications

• College degree preferred in Hospitality, Business, Marketing, or related field.
• 2+ years catering, conference services, event planning, hospitality sales, or related experience required.
• Strong organizational, multitasking, and time-management skills.
• Proficiency with computer applications and business systems.
• Excellent written, verbal, and interpersonal communication skills.
• Knowledge of food and beverage service, banquet operations, event planning, and hospitality standards.

Responsibilities

• Sell, coordinate, and execute assigned catering events, social functions, corporate meetings, and group programs from planning to completion.
• Serve as primary contact for clients throughout planning and execution, providing timely communication and exceptional service.
• Conduct site tours, respond to inquiries, prospect for new business opportunities, and maintain client relationships to generate repeat business.
• Prepare Banquet Event Orders (BEOs) and all required event documentation, ensuring accurate communication to operating departments.
• Coordinate menus, beverage selections, rental equipment, event logistics, timelines, and vendor requirements.
• Maintain knowledge of resort offerings and identify opportunities to increase revenue through upselling and customized recommendations.
• Monitor event guarantees, deposits, attendance projections, staffing needs, and contractual requirements to meet deadlines.
• Provide on-site event management for assigned functions, coordinating with clients, vendors, and departments.
• Develop and maintain relationships with clients, members, vendors, colleagues, and resort departments.
• Stay informed on catering, conference, wedding, and hospitality trends to enhance guest experience and revenue.

Skills

Catering & conference services

Event planning

Client relationship management

Written, verbal, interpersonal skills

Hospitality standards knowledge

Education

Hospitality/Business degree preferred

Tools

Microsoft Office Suite

CRM systems

Job description

Start Your Journey

For nearly a century, Ponte Vedra Inn & Club and The Lodge & Club have been premier destinations on Florida's Atlantic coast, where traditions are celebrated, connections are formed, and memories last a lifetime. Together, these iconic oceanfront resorts offer a blend of timeless charm, coastal elegance, exceptional amenities, and personalized service that creates extraordinary experiences for guests and members alike. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is committed to delivering exceptional hospitality while fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we honor a legacy of excellence while creating memorable moments that inspire guests to return year after year.

The Opportunity

Ponte Vedra Inn & Club and The Lodge & Club are seeking an experienced and motivated Catering & Conference Services Manager to support catering, conference services, social events, and group functions across our oceanfront resort properties. This position is responsible for selling, planning, coordinating, and executing catering events while serving as the primary point of contact for clients throughout the planning process. Working closely with resort leadership, clients, vendors, and operational departments, the Catering & Conference Services Manager ensures seamless event execution, exceptional guest and member satisfaction, and the achievement of departmental revenue goals.

The Day-to-Day

• Sell, coordinate, and execute assigned catering events, social functions, corporate meetings, and group programs from initial planning through event completion.


• Serve as the primary point of contact for clients throughout the planning and execution process, providing timely communication, proactive guidance, and exceptional service.


• Conduct site tours, respond to inquiries, prospect for new business opportunities, and maintain client relationships to generate repeat and referral business.


• Prepare Banquet Event Orders (BEOs) and all required event documentation, ensuring accurate communication of event details to operating departments.


• Coordinate menus, beverage selections, rental equipment, event logistics, timelines, vendor requirements, and special requests.


• Maintain comprehensive knowledge of resort offerings and identify opportunities to increase revenue through menu enhancements, upselling, and customized recommendations.


• Monitor event guarantees, deposits, attendance projections, staffing needs, and contractual requirements to ensure deadlines are met.


• Maintain accurate event records and communicate updates and changes to all affected departments in a timely manner.


• Participate in planning meetings, BEO meetings, departmental meetings, daily stand-ups, and other operational meetings.


• Provide on-site event management for assigned functions, coordinating with clients, vendors, and resort departments to ensure exceptional event execution.


• Develop and maintain strong working relationships with clients, members, vendors, colleagues, and resort departments.


• Stay informed on catering, conference, wedding, and hospitality trends and incorporate innovative ideas that enhance the guest experience and revenue opportunities.


• Maintain flexibility to support business demands, including evenings, weekends, holidays, split shifts, and extended hours as needed.


• Support departmental leadership through administrative responsibilities and additional assignments as requested.


• Perform other duties as assigned.

What Sets You Apart

• College degree in Hospitality Management, Business, Marketing, or a related field preferred.


• Minimum of two years of catering, conference services, event planning, hospitality sales, or related experience required.


• Strong organizational, multitasking, and time-management skills.


• Proficiency with computer applications and business systems.


• Excellent written, verbal, and interpersonal communication skills.


• Knowledge of food and beverage service, banquet operations, event planning, and hospitality standards.


• Ability to read, write, and speak English fluently.


• Ability to stand and walk for extended periods during events.


• Ability to work indoors and outdoors in varying weather conditions.


• Ability to lift, carry, and move items weighing up to 50 pounds.


• Availability to work a flexible schedule, including evenings, weekends, holidays, split shifts, and extended hours based on business needs.

What's In It For You?

We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.

• Competitive pay


• Paid time off, including vacation, holidays, and sick time


• Medical, dental, vision, life insurance, and disability coverage for eligible team members


• 401(k) with company match


• Flexible scheduling opportunities


• Complimentary parking and employee dining café


• Five-Diamond service training and professional development opportunities


• Certifications and continuing education opportunities


• Complimentary Uniform Dry-Cleaning Services


• Career growth and advancement opportunities throughout Gate Hospitality Group


• Preferred lodging rates


• Discounted golf and select recreational amenities

Ponte Vedra Inn & Club and The Lodge & Club are an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.