Catering Account Manager

Sifted; Chicago (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) after six months

Unlimited PTO

Paid holidays

Mileage reimbursement

Free lunch

Cell phone reimbursement

Growth opportunities

Job summary

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of our clients in the Chicago area. You will launch and manage the entire account, ensuring a seamless experience across multiple service lines while building strong client relationships.

You will lead the front-of-house team, monitor budgets, provide regular performance updates, and collaborate with the Executive Chef to deliver excellent service.

Qualifications

• Proven experience in account management within hospitality or food service.
• },

Responsibilities

• Serve as sole point of contact for onsite client.

Skills

Account management

Client relations

Operations management

Budgeting

Team leadership

Food service

Event coordination

Communication

Google apps

Tools

Gmail

Google Drive

Microsoft Office

Slack

Job description

About the role

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of our clients in the Chicago area.

In this role, you will be responsible for launching and managing the entire account, ensuring a seamless experience across multiple distinctive service lines. Your responsibilities will include building and maintaining a strong client relationship, managing the front-of-house team, keeping spending within budget, and providing regular performance updates to our client.

If you excel at balancing client satisfaction with operational efficiency, and you have a knack for communication and leadership, we’d love to hear from you.

This position requires a reliable vehicle, valid driver's license and auto insurance.

What you’ll be doing

• Serve as the sole point of contact for our onsite eatery client, fostering a long-term relationship built on trust and consistent communication
• Oversee daily service operations, including breakfast and lunch service lines, supporting up to 450 guests per day
• Implement and enforce best practices to streamline operational processes and maintain high standards of service
• Ensure the client’s needs and expectations are clearly understood and consistently met through proactive communication and follow-ups
• Lead, train, and develop the front-of-house team, ensuring exceptional service delivery that aligns with Sifted’s brand values and client expectations
• Help ensure portion sizes are standardized and consistently maintained
• Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience, execute quality analysis, and ensure compliance with food safety and sanitation standards
• Support a scratch-cooking environment, producing menus across a variety of cuisines and flavors while accommodating dietary restrictions and allergens
• Monitor and manage spending to ensure operations remain within the established budget for the client account
• Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement
• Coordinate special events outside of lunch service, including breakfasts, afternoon snacks, and happy hours, ensuring catering orders are clearly communicated and executed across all departments
• Create and manage scheduling for hourly front-of-house personnel
• Assist with the management of event equipment, décor, supplies, and storage spaces
• Ensure accuracy in signage for menus, ingredients, and allergens

Our ideal candidate

• Proven experience in account management, client services, or a similar role, within the hospitality or food service industry
• Experience with opening corporate dining concepts and creating and implementing processes
• Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members
• Is operationally minded: exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously
• Energetic, adaptable, and capable of thriving in a fast-paced environment
• Comfortable with feedback and eager to learn and grow within the role
• Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack

Perks + benefits

• Compensation : starting at $60k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 401(k) program available after six months of employment
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Job Type: Full Time

Shift: Weekdays

Weekly day range: Monday - Friday

Eligibility : This position must maintain ServSafe Food Handler card (company-paid);

Work environment : This is a position based both in a commercial kitchen and on-site in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach