CAT Intern - April 2027 - October 2027

Farm Bureau Financial Services; West Des Moines (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

Farm Bureau Financial Services in West Des Moines, IA offers a CAT Intern position for April–October 2027. You will gain entry-level claims/insurance experience while supporting the CAT team and touching multiple facets of the business.

Two interns will join, with a structured 80/10/10 program and opportunities to learn from colleagues across the organization. Strong communication, organization, and adaptability are valued as you handle high-volume, fast-paced tasks.

Qualifications

• Be a current full-time college student enrolled in classes.
• Completion of one year of college is highly preferred.
• Exceptional customer service skills – including strong verbal and written communication.
• Ability to work in-person from our Home Office located in West Des Moines, IA.
• Must thrive in a challenging, fast-paced and dynamic environment.

Responsibilities

• Assist Inside CAT Team task management
• Monitor and report on key metrics, including claim rep inventory, inbound and outbound calls, and email counts
• Assist with email monitoring and claim reassignment
• Upload prior claims and endorsements in our company system
• Delegate I/A reviews
• Other projects as assigned

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Telephone etiquette

Job description

CAT Intern - April 2027 - October 2027

Are you a talented college student looking for the opportunity to explore insurance career opportunities while having an immediate and long-lasting impact on our customers? If so, this Summer 2026 Internship opportunity in an on-demand service delivery environment could be a great fit for you!

What You’ll Do:

As an Intern on our CAT Team, you will:

• Assist Inside CAT Team task management
• Monitor and report on key metrics, including claim rep inventory, inbound and outbound calls, and email counts
• Assist with email monitoring and claim reassignment
• Upload prior claims and endorsements in our company system
• Delegate I/A reviews
• Other projects as assigned

Although previous work experience is desired, we welcome the opportunity to teach the right candidates who possess the traits we need – including strong work ethic, excellent communications and interpersonal skills, multi-tasking ability, adaptability, quick-learners and highly-organized.

We are looking for two (2) interns to join our team this summer! As an intern, you will also participate in corporate activities designed to provide exposure to our industry, organization, and culture. Our internship program follows an 80/10/10 approach:

• 80% of your time will be spent performing meaningful work and project-based assignments within your department.
• 10% of your time will be dedicated to learning from and networking with employees in other areas of the organization.
• 10% of your time will be spent participating in shared internship experiences that provide insight into our culture, leadership, and business operations.

This opportunity is a great way for you to get your foot in the door and spend your summer gaining entry level claims/insurance experience, as well as general corporate, real-world exposure.

What It Takes to Join Our Team:

• Be a current full-time college student enrolled in classes. Completion of one year of college is highly preferred.
• Must be able to thrive in a challenging, fast-paced and dynamic environment.
• Exceptional customer service skills – including strong verbal and written communication skills. The ability to establish rapport with all kinds of personalities quickly while communicating effectively over the phone is essential.
• Strong organizational and multi-tasking skills, while paying attention to detail.
• Must be able to exercise independent judgment and arrive at decisions through sound, logical reason.
• Possess the ability to learn quickly and follow instructions.
• Must be able to spend much of the day on the telephone during high-volume storm claims events.
• Ability to work in-person from our Home Office located in West Des Moines, IA.

Work Authorization/Sponsorship:

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.