Cat Clinic CSR: Front Desk Excellence & Client Care

Boisecatclinic; Boise (ID); Híbrido; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

Boise Cat Clinic in Boise, Idaho seeks a Client Service Representative to be the first point of contact for clients, delivering a welcoming and professional experience. The CSR will manage scheduling, payments, and records, collaborating with veterinarians and technicians to support efficient clinic operations.

The role requires empathy, strong communication, and the ability to remain composed in stressful situations. Experience in a veterinary setting—ideally in a cat-only clinic—is preferred.

Formación

• 2+ years in the veterinary field is preferred.
• Excellent communication and presentation skills.
• Ability to handle stressful situations with tact and compassion.

Responsabilidades

• Greet clients and ensure a welcoming, positive experience.
• Answer inquiries via phone, email, and in person with clarity; discuss services and pricing.
• Schedule, confirm, and follow up on appointments to maintain smooth flow.
• Educate clients on clinic policies, vaccines, and wellness plans.
• Process payments and verify charges for services, medications, and products.
• Maintain accurate patient records and ensure confidentiality.

Conocimientos

Cat care experience

Customer service

Front desk

Communication

Empathy

Educación

High school diploma

Herramientas

Scheduling software

Data entry systems

Descripción del empleo

Boise Cat Clinic in Boise, Idaho seeks a Client Service Representative to be the first point of contact for clients, delivering a welcoming and professional experience. The CSR will manage scheduling, payments, and records, collaborating with veterinarians and technicians to support efficient clinic operations.

The role requires empathy, strong communication, and the ability to remain composed in stressful situations. Experience in a veterinary setting—ideally in a cat-only clinic—is preferred.