Casualty Claims Specialist I

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Casualty Claims Specialist I to serve as the frontline claims professional for casualty, workers' compensation, and liability events.

You will perform analytical intake, validate information, assess exposure, and initiate investigative actions to mitigate severity and cost of risk. Responsibilities include being the primary contact for drivers and claimants, pursuing early resolution, documenting safety events, and coordinating with adjusters and

Qualifications

• High School Diploma/GED with up to 1 year of experience in Human Resources, Claims, Insurance, Emergency Dispatch, Customer Service, or related field, and/or military equivalent
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities
• Ability to effectively transmit, receive, and accurately interpret ideas
• Ability to capture and document relevant business information in an auditable, organized manner
• Typing at least 40 words per minute
• Ability to work with minimal direction
• Ability to analyze situations and reach productive decisions
• Ability to collaborate with diverse teams
• Attention to detail

Responsibilities

• Serve as the primary point of contact for drivers, claimants, adverse parties, law enforcement, witnesses, and internal stakeholders
• Identify cases with early resolution potential and engage appropriately to reduce escalation and attorney involvement
• Stay updated on industry changes, policy updates, regulations, and claims processing techniques
• Document safety events and analyze their impact on financial performance and DOT safety rating
• Provide investigative support to claims examiners with findings and documentation
• Preserve litigation-sensitive evidence and review media, law enforcement sites, and public databases
• Conduct analytical intake and early-stage claim assessment to determine appropriate actions
• Assign independent field adjusters based on facts and exposure
• Communicate with claimants, adjusters, and legal teams to enable timely resolutions
• Offer process feedback to improve information capture and system usability
• Coordinate drug/alcohol testing, medical treatment initiation, and escalation protocols
• Support colleagues and maintain a empathetic environment during and after event reporting

Job description

Job Summary

Under general supervision, this position serves as the frontline claims professional for casualty, workers' compensation, and liability-related events. This role performs analytical intake and early-stage claim evaluation, requiring independent judgment to identify facts of loss, validate reported information, assess exposure, and initiate appropriate investigative, medical, regulatory, and resolution actions. The incumbent mitigates claim severity, litigation risk, and total cost of risk through early case handling and engagement with adverse parties.

Job Description

Key Responsibilities

• Serve as the primary point of contact on day one for drivers, claimants, adverse parties, law enforcement, witnesses, and internal stakeholders, facilitating timely event reporting, accurate information exchange, and appropriate response activities with strong communication skills, situational awareness, and sound judgment
• Utilize independent knowledge and experience to Identify and pursue cases with early resolution potential through engaging adverse parties appropriately to reduce escalation, attorney involvement, and overall claim exposure; efficiently elevate to senior team members for the extension of increased authority when cases exceed assigned financial authority levels
• Remain abreast of industry changes, company policy updates, evolving regulations, and adjustments to claims processing techniques to promote accurate application of requirements, informed decision-making, regulatory compliance, and effective claim management
• Ensure accurate, timely, and complete documentation of safety events with regard to the direct effects on business units’ financial performance, the company’s overall DOT safety rating, driver coaching, establishment of training programs, analysis of trends, and resolution or defense of litigated matters
• Actively provide continued investigative support to claims examiners with ongoing investigative findings and documentation that is critical to resolution and defense
• Locate, preserve, and secure litigation-sensitive evidence, including collision mitigation and GPS data, onboard video data, third-party surveillance, and other necessary documentation on all events. This will often include detailed searches of media and social media reports, law enforcement websites, and other public databases, as well as reviewing additional videos to confirm involvement in alleged events
• Perform analytical intake and early-stage claim assessment by obtaining facts of loss through investigative questioning, validating allegations, assessing credibility, resolving inconsistencies, and evaluating potential liability, exposure, and regulatory requirements to determine appropriate claim handling actions
• Determine the need for and assign independent field adjusters based on facts of loss, damage indicators, injury severity, and potential liability exposure
• Manage communication with claimants, adjusters, and legal teams to maintain transparency and advance timely resolutions for all involved parties during day one investigations; utilize strong interpersonal, professional, and empathetic skills to de-escalate emotional and sometimes complex situations
• Provide process or system feedback to assist with improvement of information capture, ensuring program issues are addressed in a timely manner, and assist others with workarounds and alternative solutions
• Exercise independent judgment to determine appropriate next steps based on severity, exposure, and regulatory requirements, including drug/alcohol testing coordination, medical treatment initiation, agency reporting, and escalation protocols
• Provide holistic guidance and support to J.B. Hunt employees during and following the initial event reporting; create a considerate environment with strong emotional intelligence while assessing the need for and arranging internal/external resources, such as medical treatment, mental health services, equipment recovery, etc.

Qualifications

Minimum Qualifications

• High School Diploma/GED with up to 1 year of experience in Human Resources, Claims, Insurance, Emergency Dispatch, Customer Service, or related field, and/or military equivalent
• AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to type at an acceptable speed while talking on the phone to maintain accurate records in a fast-paced environment (typically at least 40 words-per-minute)
• Ability to work with minimal direction
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to process information with high levels of accuracy with attention to detail

Preferred Qualifications

• Experience in a call center, particularly within the Insurance industry
• Knowledge of problem reporting and escalation practices

Shift: Wednesday - Saturday 9:00AM - 8:00PM

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Human Resources

Job Opening ID

00643193 Casualty Claims Specialist I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.