Casualty Claims Specialist I

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term disability coverage

Long-term disability coverage

Paid time off

Six weeks of paid maternity leave

Six paid holidays annually

Job summary

J.B. Hunt Transport, Inc. is seeking a Casualty Claims Specialist I in Lowell, AR.

The role handles casualty, workers' compensation, and liability events from intake through early evaluation. You will identify facts of loss, validate information, assess exposure, and engage in investigative actions to reduce risk and cost of risk. The position emphasizes independent judgment, strong communication, and documentation practices, with a focus on timely reporting and collaboration with internal and

Qualifications

• High School Diploma/GED with up to 1 year of related experience in claims, insurance, or customer service
• Ability to maintain professionalism, empathy, and patience in challenging situations
• Ability to stay composed under pressure and adapt to changing priorities
• Strong communication and information capture in auditable records
• Typing at least 40 words per minute for accurate record-keeping
• Ability to work with minimal direction and analyze situations independently
• Effective interpersonal skills to collaborate with diverse groups
• Strong attention to detail across all tasks and documentation

Responsibilities

• Serve as the primary point of contact for drivers, claimants, and stakeholders on day one
• Assess early case potential and pursue settlements to reduce escalation
• Keep documentation thorough and accurate for regulatory compliance
• Coordinate with investigators, adjusters, and legal teams to advance resolutions
• Identify necessary evidence (GPS data, video, etc.) and preserve it for case review
• Assign independent field adjusters based on loss facts and exposure
• Communicate clearly with all parties to maintain transparency and trust
• Provide feedback to improve data capture and processes

Skills

Empathy

Communication

Composure under pressure

Adaptability

Documentation & record-keeping

Typing speed 40 wpm

Independent judgment

Analytical reasoning

Interpersonal skills

Attention to detail

Education

GED/High School Diploma

Job description

Job Title: Casualty Claims Specialist I

Department: Insurance

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary

Under general supervision, this position serves as the frontline claims professional for casualty, workers' compensation, and liability-related events. This role performs analytical intake and early-stage claim evaluation, requiring independent judgment to identify facts of loss, validate reported information, assess exposure, and initiate appropriate investigative, medical, regulatory, and resolution actions. The incumbent mitigates claim severity, litigation risk, and total cost of risk through early case handling and engagement with adverse parties.

Key Responsibilities

• Serve as the primary point of contact on day one for drivers, claimants, adverse parties, law enforcement, witnesses, and internal stakeholders, facilitating timely event reporting, accurate information exchange, and appropriate response activities with strong communication skills, situational awareness, and sound judgment
• Utilize independent knowledge and experience to Identify and pursue cases with early resolution potential through engaging adverse parties appropriately to reduce escalation, attorney involvement, and overall claim exposure; efficiently escape to senior team members for the extension of increased authority when cases exceed assigned financial authority levels
• Remain abreast of industry changes, company policy updates, evolving regulations, and adjustments to claims processing techniques to promote accurate application of requirements, informed decision-making, regulatory compliance, and effective claim management
• Ensure accurate, timely, and complete documentation of safety events with regard to the direct effects on business units’ financial performance, the company’s overall DOT safety rating, driver coaching, establishment of training programs, analysis of trends, and resolution or defense of litigated matters
• Actively provide continued investigative support to claims examiners with ongoing investigative findings and documentation that is critical to resolution and defense
• Locate, preserve, and secure litigation-sensitive evidence, including collision mitigation and GPS data, onboard video data, third-party surveillance, and other necessary documentation on all events. This will often include detailed searches of media and social media reports, law enforcement websites, and other public databases, as well as reviewing additional videos to confirm involvement in alleged events
• Perform analytical intake and early-stage claim assessment by obtaining facts of loss through investigative questioning, validating allegations, assessing credibility, resolving inconsistencies, and evaluating potential liability, exposure, and regulatory requirements to determine appropriate claim handling actions
• Determine the need for and assign independent field adjusters based on facts of loss, damage indicators, injury severity, and potential liability exposure
• Manage communication with claimants, adjusters, and legal teams to maintain transparency and advance timely resolutions for all involved parties during day one investigations; utilize strong interpersonal, professional, and empathetic skills to de‑scalate emotional and sometimes complex situations
• Provide process or system feedback to assist with improvement of information capture, ensuring program issues are addressed in a timely manner, and assist others with workarounds and alternative solutions
• Exercise independent judgment to determine appropriate next steps based on severity, exposure, and regulatory requirements, including drug/alcohol testing coordination, medical treatment initiation, agency reporting, and escalation protocols
• Provide holistic guidance and support to J.B. Hunt employees during and following the initial event reporting; create a considerate environment with strong emotional intelligence while assessing the need for and arranging internal/external resources, such as medical treatment, mental health services, equipment recovery, etc.

Minimum Qualifications

• High School Diploma/GED with up to 1 year of experience in Human Resources, Claims, Insurance, Emergency Dispatch, Customer Service, or related field, and/or military equivalent AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to type at an acceptable speed while talking on the phone to maintain accurate records in a fast-paced environment (typically at least 40 words-per-minute)
• Ability to work with minimal direction
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to process information with high levels of accuracy with attention to detail

Preferred Qualifications

• Experience in a call center, particularly within the Insurance industry
• Knowledge of problem reporting and escalation practices

Shift

Wednesday - Saturday 9:00AM - 8:00PM

Eligibility

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term disability coverage
• long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Human Resources

Job Opening ID

Job Opening ID: 00643193 Casualty Claims Specialist I (Open)

Job Description

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

Equal Employment Opportunity

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Company Overview

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career. Why J.B. Hunt? J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

Additional Information

What are we looking for? J.B. Hunt welcomes high‑energy, forward‑thinking people of all backgrounds and experience levels to join our team. We offer full‑time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.