Casualty Claims Representative/Sr. Claims Representative-Financial Institution Services Division

Summit Consulting; Cincinnati (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

Vision Coverage

Wellness Program

Parental Leave

Tuition Reimbursement

401(k) Match

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Commuter Benefits

Job summary

Great American Insurance Group in Cincinnati, OH is seeking an Insurance Claims Adjuster to manage casualty claims, assess coverage and liability, and negotiate settlements within authority.

The role emphasizes on-site collaboration with teams and requires active licensure and knowledge of claims handling. The position offers professional growth in a supportive, inclusive environment with a hybrid work arrangement.

Qualifications

• Bachelor's degree or equivalent in a related field.

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability for property and casualty claims.

Skills

Negotiation

Analytical

Communication

Claims handling

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Business Administration/Risk Management & Insurance/Finance

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a “small company” culture where your ideas will be heard with “big company” expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American Financial Institution Services specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include commercial banks, credit unions, finance companies, buy-here pay-here dealers and leasing and rental concerns. This division insures all forms of collateral securing mortgages, retail installment contracts and loans. This includes but is not limited to residential and commercial real property, commercial vehicles, commercial contents and equipment, motorcycles, recreational vehicles, watercraft and aircraft. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/financial-institution-services

To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Manages an inventory of claims to evaluate compensability/liability for property and casualty claims.
• Conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
• Determines and may negotiate appropriate claim settlements/reserves within prescribed authority.
• May attend arbitrations, mediations, depositions, or trials.
• Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• May authorize payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Currently possess an active staff insurance adjuster license or equivalent.
• Experience: Generally, a minimum of 6 months of experience in casualty claims handling.
• Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Scope of Job/Qualifications

• Works within specific limits and authority on assignments of moderate technical complexity and coordination.
• Demonstrates functional analytical, negotiation, and problem‑solving skills.
• Demonstrates knowledge of insurance policies, coverage, and claims handling procedures.
• Develops and maintains knowledge of industry laws and regulations.
• Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims.
• Strong interpersonal and communication skills with the ability to build relationships and handle negotiations.
• Proven ability to handle confidential information with discretion.

Benefits

• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.

Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

This job is non-exempt in California and Washington.

Why can you trust Great American Insurance Group?

For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!”