Casualty Claims Assistant Manager

emcins; United States; Remote; USD 93,000 - 141,000; Full time

Benefits offered by this job

Comprehensive rewards package

Job summary

EMC is seeking an experienced casualty claims leader to guide a team of professionals, steer complex commercial claims, and shape strategy across jurisdictions. This role emphasizes mentorship, operational excellence, and strong relationships with agents, insureds, and internal partners.

You will collaborate with counsel, coverage experts, and claims committees, monitor performance, ensure adherence to service standards, and drive innovation while supporting EMC's commitment to outstanding

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Eight years of casualty claims adjusting or related experience.
• All applicable state licenses required.
• Prior leadership experience.
• Insurance designations such as INS, AIC or CPCU preferred.

Responsibilities

• Lead and develop a team of casualty claims professionals with coaching and career development.
• Review and oversee claim files for timely, accurate handling.
• Assign claims based on complexity and adjuster workload.
• Provide guidance on complex coverage, liability, and reserving strategies.
• Handle highly complex commercial casualty claims and litigated matters.
• Ensure compliance with best practices, regulatory requirements, and documentation standards.
• Monitor productivity, claim quality, and expense management.
• Build strong relationships with agents, insureds, and internal partners.

Skills

Leadership

Coaching & mentoring

Data analysis

Claims expertise

Communication skills

Regulatory knowledge

Education

Bachelor's degree or equivalent relevant experience

Eight years of casualty claims experience

State licenses required

Insurance designations (INS, AIC, CPCU) preferred

Tools

Claims systems

MS Office

Job description

At EMC, we're all about working together to make an impact. As part of our team, you'll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts-always supporting each other to do our best work. Join us, and let's improve lives together.

This position is eligible to work from home anywhere in the US

As an experienced casualty claims leader, you'll have the opportunity to make a meaningful impact by leading a team of claims professionals, guiding complex commercial casualty claim decisions, and helping shape exceptional customer outcomes. You'll leverage your technical expertise to mentor and develop talent, influence claim strategy, strengthen agency relationships, and drive operational excellence while supporting EMC's commitment to outstanding service and claims handling.

Essential Functions:

• Lead and develop a team of casualty claims professionals, providing coaching, performance management, and career development.
• Review and oversee claim files, ensuring timely, accurate, and effective claim handling.
• Assign claims based on complexity, expertise, and adjuster workload.
• Provide guidance on complex coverage, liability, compensability, reserving, and claim resolution strategies.
• Handle highly complex commercial casualty claims and litigated matters as needed.
• Review and approve reservation of rights, denial letters, claim payments, and reserve changes within authority.
• Partner with counsel, coverage experts, subrogation, and claims committees on complex exposures.
• Ensure compliance with claims best practices, regulatory requirements, authority levels, and documentation standards.
• Monitor team productivity, claim quality, loss costs, and expense management.
• Recruit, coach, and retain top talent while supporting succession planning, innovation, and inclusion initiatives.
• Build strong relationships with agents, insureds, and internal business partners to deliver an exceptional customer experience.
• Collaborate with leadership on trends, results, and opportunities while promoting EMC's claims brand and service culture.

Education & Experience:

• Bachelor's degree or equivalent relevant experience
• Eight years of experience in casualty claims adjusting or related experience, including experience with large and complex claims
• Attainment of all applicable state licenses as required
• Prior leadership experience
• Insurance designations, such as INS, AIC, and CPCU preferred

Knowledge, Skills & Abilities:

• Excellent understanding and application of casualty claims techniques and a current knowledge of knowledge of various jurisdictions, good faith claims handling requirements and legal environments.
• Advanced knowledge of insurance terms and coverages in commercial lines
• Strong leadership qualities with the ability to motivate staff
• Excellent knowledge of computers and claims systems
• Excellent organizational, written and verbal communication skills
• Excellent ability to gather and analyze a variety of data points to appropriately triage claims handling
• Advanced investigative and problem-solving abilities
• Occasional travel including overnight, valid driver's license with an acceptable motor vehicle report per company standards will be required if traveling

The hiring salary range for this position will vary based on geographic location, falling within either of the following:

$92,670 - $128,045 or $102,443 - $140,845 A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers .

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.