Casual Urgent Care Tech

Nemours; Glen Mills (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Nemours Children's Health is seeking an Urgent Care Tech to support providers in the office. The role includes data collection for patient intake, assisting with procedures, and basic documentation of encounters.

You will also handle clerical tasks related to scheduling, data verification, and office communications. Typical duties include patient intake including vitals and screenings, assisting with initial illness or injury management under RN guidance, and supporting training of junior staff.

Qualifications

• High School diploma or equivalent.
• 1–3 years of job-related experience.
• Preferred graduate of a Medical Assistant accredited program or ED Tech.
• BLS certification from American Heart Association required.
• PEARS certification required within first 90 days.

Responsibilities

• Attend emergency medical requests as delegated by the RN and render emergency assistance.
• Perform and document patient intake (vital signs, reason for visit, chief complaint).
• Assist in initial management of illness or injury per protocol.
• Prepare stable patients for intra-hospital transport under RN direction.
• Provide or assist in basic direct patient care as directed by the RN.
• Lead or assist in training lower-level techs or tech students.
• Check in and register patients while maintaining HIPAA compliance.
• Collect payments from patients, post charges, and document all financial transactions.
• Prepare daily cash reconciliation and bank deposits.
• Maintain up-to-date work queues.

Education

High School diploma

Job description

The Urgent Care Tech provides assistance to providers in the office. The assistance includes but is not limited to data collection for patient intake, assisting with provider/patient needs during procedures and basic documentation of the encounter. The Urgent Care Tech is responsible for assisting with clerical activities related to appointment scheduling, patient intake including data verification and office communications.

Essential Functions:

1. Attends emergency medical requests as delegated by the RN as they arise; renders emergency assistance to patients as required.
2. Performs and documents patient intake (height, weight, head circumference, blood pressure, vision and hearing screening, reason for visit, chief complaint).
3. Assists in the initial management of illness or injury to Urgent Care patients in accordance with specified protocol and procedure.
4. Prepares or assists in the preparation of stable patients for intra-hospital transport, ensuring compliance with facility transport regulations, protocol, and procedure under the direction of the RN.
5. Provides or assists in the provision of basic direct patient care, as directed by the RN, as required in each individual case.
6. Leads, guides, and/or assists in the training of lower level techs and/or tech students, as specifically assigned.
7. Checks in and registers patients while maintaining patient confidentiality and HIPAA requirements.
8. Collects payments from patients - including copayments, current charges and prior account balances, posts charges, provides receipts and documents all financial transactions, including charge entry at checkout.
9. Prepares daily cash reconciliation and bank deposits.
10. Ensures work queues are up to date.

Job Requirements:

High School diploma

1-3 years of job related experience required.

Preferred grad of a Medical Assistant accredited program, ED Tech

BLS certification from American Heart Association required

PEARS certification required with in first 90 days.

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.