Casual Urgent Care Tech

Nemours Children's Health; Glen Mills (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

Nemours Children's Health in Glen Mills is seeking an Urgent Care Tech to support providers in the office. You will collect patient data, assist during procedures, and document encounters, while handling scheduling and intake tasks with confidentiality.

This role requires a high school diploma, 1–3 years of related experience, BLS and PEARS within 90 days, and a supportive team environment in our pediatric network.

Qualifications

• High School diploma is required.
• 1-3 years of related experience required.
• BLS certification from the American Heart Association is required.
• PEARS certification required within first 90 days.

Responsibilities

• Attends emergency medical requests as delegated by the RN and renders emergency assistance.
• Performs and documents patient intake including vitals and screenings.
• Assists in initial management of illness or injury per protocol.
• Prepares unstable patients for intra-hospital transport under RN direction.
• Provides or assists in basic direct patient care as directed by the RN.
• Leads, guides, and/or assists in training lower level techs or students.
• Checks in and registers patients maintaining confidentiality and HIPAA.
• Collects payments, posts charges, issues receipts and documents financial transactions.
• Prepares daily cash reconciliation and bank deposits.
• Ensures work queues are up to date.

Skills

Patient intake data collection

Basic patient care

HIPAA compliance

Clerical support

Team training support

Education

High School diploma

Medical Assistant accredited program

ED Tech certification

Job description

Job Description

The Urgent Care Tech provides assistance to providers in the office. The assistance includes but is not limited to data collection for patient intake, assisting with provider/patient needs during procedures and basic documentation of the encounter. The Urgent Care Tech is responsible for assisting with clerical activities related to appointment scheduling, patient intake including data verification and office communications.

Essential Functions

• Attends emergency medical requests as delegated by the RN as they arise; renders emergency assistance to patients as required.
• Performs and documents patient intake (height, weight, head circumference, blood pressure, vision and hearing screening, reason for visit, chief complaint).
• Assists in the initial management of illness or injury to Urgent Care patients in accordance with specified protocol and procedure.
• Prepares or assists in the preparation of stable patients for intra-hospital transport, ensuring compliance with facility transport regulations, protocol, and procedure under the direction of the RN.
• Provides or assists in the provision of basic direct patient care, as directed by the RN, as required in each individual case.
• Leads, guides, and/or assists in the training of lower level techs and/or tech students, as specifically assigned.
• Checks in and registers patients while maintaining patient confidentiality and HIPAA requirements.
• Collects payments from patients - including copayments, current charges and prior account balances, posts charges, provides receipts and documents all financial transactions, including charge entry at checkout.
• Prepares daily cash reconciliation and bank deposits.
• Ensures work queues are up to date.

Job Requirements

• High School diploma
• 1-3 Years Of Job Related Experience Required.
• Preferred grad of a Medical Assistant accredited program, ED Tech
• BLS certification from American Heart Association required
• PEARS certification required with in first 90 days.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children’s health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org.