Casual Food & Beverage Assistant

ATG; Northern (KY); Hybrid; USD 17,000 - 19,000; Full time

Job summary

ATG Arena is seeking a Casual Food & Beverage Assistant to join our Front of House team. You’ll guest‑host, welcome attendees, and service across bars, VIP lounge, kiosks and catering for conferences and events.

You’ll report to the Customer Experience Manager, work varied hours including evenings and weekends, and help upsell food and drinks while upholding health, safety and allergen policies.

Qualifications

• Experience in fast-paced bar environments.
• Willingness to work weekends and holidays.
• Understanding of health and safety requirements and allergens.

Responsibilities

• Deliver excellent service and quality food and beverages.
• Welcome guests and work with the team to create a friendly environment.
• Maintain up-to-date knowledge of the venue and events to upsell products.
• Promote and upsell food and beverage options.
• Exceed sales targets and KPI expectations.
• Be the face of ATG Arena, ensuring a memorable guest experience.
• Identify health and safety risks and follow risk policies.
• Adhere to health and safety and allergen requirements.

Skills

Customer service

Teamwork

Communication

Sales & upselling

Flexible hours

Attention to detail

Education

First Aid Qualification

Food Hygiene (Level 2/3)

Personal Alcohol Licence

Job description

Salary: 12.71 / 13.01, dependent on contract choice.

Hours: 0

Closing Date:9 th October 2026at 23:59

Casual Food & Beverage Assistant

As a Food & Beverage Assistant, you will report directly to the Customer Experience Manager or their Deputy.

The focus of the role will involve all aspects of the Front of House duties throughout the Arena. These will consist of being hosts for the Arena, welcoming our customers and providing excellent assistance to our meeting and conferences. The successful candidates will also work across our five fully equipped bars, exceptional VIP lounge, two food kiosks serving a variety of fresh food, and the various conferences, meetings and banquets that we hold, ensuring they are delivering outstanding hospitality and great service in all areas.

Key responsibilities

• Deliver excellent service and quality food and beverages.
• Work alongside your team members to create a friendly and welcoming environment and culture.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Proactively suggest and upsell food and beverage products.
• Know and understand our sales targets and KPI’s and work to exceed them.
• Be the face of the ATG Arena and provide an unforgettable welcome and overall experience for our customers, helping and assisting them in any way you can.
• Proactively identify risks to customers and staff regarding health and safety, spot security risks and take appropriate actions to keep everyone safe. Ensure the company’s Risk Management policies and guidance are complied with.
• Adhere to all legal health and safety requirements along with understanding and implementing food/drink allergens.
• Work collaboratively as a team member and work well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.

Your skills, qualities, and experience.

• Understand the impact of the role on customer experience and its importance to the company.
• Have a great work ethic and care about quality.
• Be observant and customer focused.
• Have enthusiasm or interest in theatre performances or live entertainment.
• Have strong interpersonal skills and a proven ability to cooperate and compromise with other members of the team and be able to communicate effectively.
• Be confident, proactive, decisive and have a ‘get things done’ attitude.
• Think creatively and bring forward any imaginative ideas.
• Be flexible and reliable with working hours; varied hours will include mornings, afternoons, evenings, weekends and bank holidays.
• Have ambition and drive to work your way up the career ladder.
• Have a flair for sales and upselling.
• Have the ability to remain flexible and calm when working under pressure and time constraints.
• Have good working knowledge of Health & Safety practices and policies.
• Have a good understanding of allergens at work.
• Understand equal opportunities and appreciation of workplace diversity at work.
• Hold a relevant First Aid Qualification.
• Have a Food Hygiene (Level 2/3) Qualification.
• Hold a Personal Alcohol License.
• Have experience of working behind fast paced bars.
• Have experience working within large event settings.
• Have experience working within a catering or food-based environment.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamics
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• N ext Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in your application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.