Casino Surveillance Specialist – Protect, Detect, Report

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day 1 medical, dental, & vision

Uber benefit for nearby metro stops

Recognition programs with cash rewards

Tuition Reimbursement

Lindenwood University Discounts

Diversity Scholarship for Team Member

Job summary

Hollywood Casino St. Louis is seeking a Surveillance Officer to monitor casino operations and ensure regulatory compliance. The role requires strong attention to detail and the ability to interpret CCTV footage across all gaming areas.

Competitive start at $17.00 per hour with day, swing, and grave shifts. Includes benefits such as medical coverage and employee discounts, with opportunities for growth and ongoing training.

Qualifications

• Must be proficient in Microsoft Office applications (Outlook, Excel, Word, Teams).
• Six months of related experience and/or training preferred, but not required.

Responsibilities

• Monitor all areas of the casino property via CCTV equipment to detect suspicious activities involving guests and team members.
• Observe gaming operations to ensure compliance with Missouri Gaming Commission regulations, casino internal controls, and SOPs.
• Document unusual or irregular activities and report findings to management and Missouri Gaming Commission agents.
• Review recorded video footage in response to incidents or complaints such as disputes between patrons or suspected policy violations.
• Prepare clear, detailed written reports on all surveillance observations, including daily activity logs and incident summaries.
• Respond promptly to emergencies by coordinating with Security, Management, and/or Law Enforcement as necessary.
• Maintain an in-depth understanding of cheating methods in table games and electronic gaming devices to report fraudulent activity.
• Regularly test, calibrate, and ensure proper operation of all surveillance equipment and systems; report malfunctions.
• Maintain confidentiality of all surveillance operations and company information.
• Maintain up-to-date knowledge of regulatory requirements and surveillance techniques through ongoing training and development.
• Must be comfortable with basic math functions including addition, subtraction, division, and percentages as they apply to table games and gaming payouts.

Skills

Microsoft Office

Job description

Hollywood Casino St. Louis is seeking a Surveillance Officer to monitor casino operations and ensure regulatory compliance. The role requires strong attention to detail and the ability to interpret CCTV footage across all gaming areas.

Competitive start at $17.00 per hour with day, swing, and grave shifts. Includes benefits such as medical coverage and employee discounts, with opportunities for growth and ongoing training.