Casino Surveillance Specialist

Rivers Casino; Philadelphia (Philadelphia County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Rivers Casino in Philadelphia is seeking a security surveillance professional to monitor activity on the casino floor, cages, and count rooms. You will identify cheating or illegal behavior and ensure compliance with gaming regulations.

Responsibilities include reporting findings clearly, maintaining up-to-date knowledge of known cheats, and coordinating with departments and regulators as needed. Flexibility for shifts is required to support operations.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Two or more years related experience; or equivalent combination of education and experience.
• Knowledge of electronic surveillance systems software preferred.
• Good verbal and writing skills.
• Must be able to work in pressure situations and be self motivated.
• Ability to obtain and maintain all necessary licensing.

Responsibilities

• Performs electronic and visual surveillance of slot floor, casino cage, count rooms and other areas designated for surveillance.
• Identifies persons engaged in cheating, theft, embezzlement and other illegal activities or activities inconsistent with established gaming procedures and or regulations.
• Proactively keeps up to date with any known cheats and undesirables to keep them off property.
• Knows the procedures of all other departments involved in the handling of company assets and ensure these procedures are adhered to.
• Completes all reports in a timely fashion with accuracy and professionalism.
• Testifies in court as required
• Notifies shift managers according to established standards of suspicious or illegal activities.
• Cooperates with regulatory personnel and agencies as directed.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Under pressure

Self motivation

Licensing readiness

Education

High school diploma or equivalent

Tools

Electronic surveillance systems software

Job description

• Regulatory
• Full-Time
• Requisition #: OFFIC006936

Description

Summary:Operates electronic surveillance equipment and observes patrons and employees participating in gambling activities to detect infractions of house rules and gaming regulations.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Performs electronic and visual surveillance of slot floor, casino cage, count rooms and other areas designated for surveillance.
• Identifies persons engaged in cheating, theft, embezzlement and other illegal activities or activities inconsistent with established gaming procedures and or regulations.
• Proactively keeps up to date with any known cheats and undesirables to keep them off property.
• Knows the procedures of all other departments involved in the handling of company assets and ensure these procedures are adhered to.
• Completes all reports in a timely fashion with accuracy and professionalism.
• Testifies in court as required
• Notifies shift managers according to established standards of suspicious or illegal activities.
• Cooperates with regulatory personnel and agencies as directed.
• Performs other duties as assigned.

Qualifications:

• Must be 18 years or older.
• High school diploma or equivalent.
• Two or more years related experience; or equivalent combination of education and experience.
• Knowledge of electronic surveillance systems software preferred
• Good verbal and writing skills.
• Must be able to work in pressure situations and be self motivated.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel.
• Must be able to work in pressure situations and be self motivated.
• Must possess sound and mature judgment.
• Available to work flexible shifts, weekends and holidays.
• Able to interact with others while maintaining a positive and courteous demeanor.
• Must occasionally lift up to 25 pounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.