Casino Surveillance Specialist

Golden Entertainment, Inc.; Laughlin (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Edgewater Gaming, LLC is seeking a Surveillance Investigator to safeguard the integrity, safety, and compliance of our casino property in Laughlin, NV. You will monitor for unusual or illegal activity across gaming and non-gaming areas and report findings to maintain secure, fair operations.

You will work with a team to uphold Title 31 and applicable regulations, assist in training trainees, and provide courteous guest service while protecting guests, team members, and company assets.

Qualifications

• 1 year of experience in gaming surveillance operations or equivalent gaming-related experience preferred.
• Ability to think critically and solve problems with limited standardization, using common sense and sound judgment.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Utilize approved surveillance equipment to identify, document, and report illegal or unusual activity across all gaming and non-gaming areas of the property, including back-of-house operations
• Accurately report all illegal and suspicious activities to the appropriate authorities in a timely manner
• Assist in the training and mentoring of Surveillance Investigator trainees
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Gaming surveillance

Critical thinking

Communication skills

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Edgewater Gaming, LLC is seeking a Surveillance Investigator to safeguard the integrity, safety, and compliance of our casino property in Laughlin, NV. You will monitor for unusual or illegal activity across gaming and non-gaming areas and report findings to maintain secure, fair operations.

You will work with a team to uphold Title 31 and applicable regulations, assist in training trainees, and provide courteous guest service while protecting guests, team members, and company assets.