Casino Service Representative

Ameristar Casino Hotel Vicksburg; Vicksburg (MS); On-site; USD 17,000 - 21,000; Full time

Job summary

Ameristar Casino Hotel Vicksburg in Mississippi is hiring for a uniformed Cage/Guest Services role. Starting pay is $12.50 per hour, based on experience, with a Total Rewards package that includes benefits and paid time off. This full-time on-site position requires cash handling, coins and checks, and strong guest service skills.

You will read and write English, perform ten-key calculations, and maintain accurate records while standing for long shifts in a busy casino environment.

Qualifications

• Ability to read, communicate, understand and write English.
• Ten-key (calculator) skills required.
• Money handling and guest service skills required.
• Data entry/computer skills are required.
• Must be able to stand for an eight-hour shift.
• Casino cage environment is loud, smoky, and fast-paced.

Responsibilities

• Maintain a neat, uniformed appearance and professional demeanor.
• Secure and handle company funds; redeem coins and cash checks for guests.
• Manage cash drawers, balance at shift end, and prepare paperwork.
• Provide guest service and information to patrons.
• Move and protect company funds; operate cage windows and banks.
• Observe internal controls and safety policies.

Skills

Ten-key (calculator) skills

Excellent communication

Money handling

Data entry

Guest service skills

Ability to read/write English

Education

High School diploma or equivalent

Some college coursework preferred

Tools

POS / cash handling system

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
• Adhere to established department and property policies and procedures regarding guest service standards.
• This is a uniformed position, which requires that team member's are in compliance with uniformed appearance standards while on duty.
• Assure the securing of company funds, provide accurate and courteous guest service.
• Redeem coins/tokens, cash checks, and supply information to guests.
• Maintain and assure the proper routing of the department's paperwork.
• Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.
• Maintain communication with all departments, Team Members and guests to ensure positive experiences. - Maintain a high level of personal integrity and moral conduct free of questionable association.
• Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.
• Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.
• Maintain uniform in order to present a neat, clean and professional appearance.
• May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.
• Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).
• Maintain a neat, safe and organized work Ameristar.
• Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.
• Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.
• All other duties as assigned.

BRING US YOUR BEST.

• Ability to read, communicate, understand and write English
• Ability to work with interruptions
• Must have ten-key (calculator) skills
• Must have good communication and guest service skills
• Data entry/computer skills are required - Must be mathematically inclined
• Money handling and organizational skills preferred.
• Must be able to stand for a minimum eight (8) hour shift.
• Locations on casino floor are noisy and smoky.
• Will also encounter intoxicated guests frequently.
• Provide representation of department in specific project and company meetings.
• High School diploma, some college classes or degree preferred.
• Previous casino Cage or cash handling experience.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting pay $12.50 an hour, based on experience