Casino Security & Safety Specialist

Hollywood Casino at Kansas Speedway; Kansas City (KS); On-site; USD 42,000 - 63,000; Full time

Job summary

PENN Entertainment’s security team at the Kansas City area casino is seeking a capable Security Officer to maintain safety and smooth operations across the property. You’ll patrol, inspect IDs, assist guests, manage crowd control, and respond to emergencies with a professional presence.

The role requires 18+ years old, strong communication and customer service skills, and the ability to stand and move for long periods.

Qualifications

• Must be at least 18 years of age.
• Must be able to run on level surfaces, as well as up and down stairs.
• Must be able to earn and maintain CPR/AED and First Aid certification.
• Must have valid driver’s license and acceptable driving history if driving a company vehicle.
• Effective communication skills (written and verbal).
• Previous customer service experience.

Responsibilities

• Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
• Patrol parking lots and property.
• Transfer Table Games fills and credits.
• Provide escorts as needed.
• Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
• Check and verify valid I.D. using hand-held scanning device.
• Maintain the condition of the I.D. scanning device.
• Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
• Perform duties associated with table and slot drops.
• Observe Count Team during the slot drop and transport funds to Count Room.
• Monitor entry and exit from Count and Player Services mantrap as required.
• Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
• Dispatch officers to various assignments and maintain activity logs.
• Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court when necessary.
• Meet department uniform, appearance and grooming requirements.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Must adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned

Skills

Effective communication

Customer service experience

Professionalism

Stamina

Multi-tasking

Education

High school diploma or equivalent

Job description

PENN Entertainment’s security team at the Kansas City area casino is seeking a capable Security Officer to maintain safety and smooth operations across the property. You’ll patrol, inspect IDs, assist guests, manage crowd control, and respond to emergencies with a professional presence.

The role requires 18+ years old, strong communication and customer service skills, and the ability to stand and move for long periods.